Transit Dispatch Specialist — Fast-Paced, Detail-Driven

Fountain; Villanova (Delaware County); On-site; USD 36,368 - 51,797; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) with 4% employer match

Paid holidays

Job summary

WeDriveU is seeking a Dispatch Coordinator in Delaware County, Villanova. In this role, you will handle a high volume of incoming calls, assist drivers, and resolve customer inquiries while ensuring compliance with safety procedures. Ideal candidates should have at least 1 year of customer service experience, be detail-oriented, and proficient in Microsoft Office. We offer competitive compensation, comprehensive health benefits, and opportunities for personal development within a diverse workplace.

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service, or hospitality.
• Experience using multiple software programs simultaneously.
• Bilingual preferred but not required.

Responsibilities

• Respond to incoming calls and email inquiries while problem solving.
• Monitor drivers throughout their routes.
• Investigate and resolve customer concerns.

Skills

Customer service experience

Detail-oriented

Organizational skills

Proficiency in Microsoft Office Suite

Excellent communication skills

Tools

Transportation Management System (TMS)

Job description

WeDriveU is seeking a Dispatch Coordinator in Delaware County, Villanova. In this role, you will handle a high volume of incoming calls, assist drivers, and resolve customer inquiries while ensuring compliance with safety procedures. Ideal candidates should have at least 1 year of customer service experience, be detail-oriented, and proficient in Microsoft Office. We offer competitive compensation, comprehensive health benefits, and opportunities for personal development within a diverse workplace.