Dispatcher - Villanova University

Fountain; Villanova (Delaware County); On-site; USD 36,368 - 51,797; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) with 4% employer match

Paid holidays

Job summary

WeDriveU is seeking a Dispatch Coordinator in Delaware County, Villanova. In this role, you will handle a high volume of incoming calls, assist drivers, and resolve customer inquiries while ensuring compliance with safety procedures. Ideal candidates should have at least 1 year of customer service experience, be detail-oriented, and proficient in Microsoft Office. We offer competitive compensation, comprehensive health benefits, and opportunities for personal development within a diverse workplace.

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service, or hospitality.
• Experience using multiple software programs simultaneously.
• Bilingual preferred but not required.

Responsibilities

• Respond to incoming calls and email inquiries while problem solving.
• Monitor drivers throughout their routes.
• Investigate and resolve customer concerns.

Skills

Customer service experience

Detail-oriented

Organizational skills

Proficiency in Microsoft Office Suite

Excellent communication skills

Tools

Transportation Management System (TMS)

Job description

Compensation $32.00/hour

Job Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents.

Visitwedriveu.com to learn more about our company, clients and career opportunities.

Duties and Responsibilities

• Respond to a high volume of incoming calls, communicate with drivers, and respond to email inquiries while problem solving throughout the day.
• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support the Lost and Found process.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.

Skills Required and Physical Demands

• 1+ year of professional experience working in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented and exceptional organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel).
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Exude a professional and energetic demeanor while performing effectively in a fast‑paced environment.
• Experience using a Transportation Management System (TMS) preferred but not required.
• CDL preferred but not required.
• Bilingual preferred but not required.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.
• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial Wellness Tool.

Emotional Health

• Employee Assistance Program (EAP).
• PTO for part‑time and full‑time positions.
• Paid holidays.
• Pet & Legal Insurance.

Personal Development

• On-the-job training and skills development.
• Internal transfer opportunities for career growth.

*Benefits vary by position and location*

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.