Dispatcher

MTM, Inc; Scottsdale (AZ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit, in partnership with the City of Scottsdale, seeks a Dispatcher to direct the day-to-day route and trip operations. You will help ensure safe, cost-effective, on-time performance and communicate service issues to staff.

Location is 9191 E San Salvador Dr, Scottsdale, AZ 85258. Requires 2+ years routing/dispatching experience; GPS/GIS knowledge preferred; DOT/FTA safety regulations familiarity a plus. MTM Transit is an equal opportunity employer.

Qualifications

• High School diploma or GED required.
• Experience with transportation routing, dispatching or scheduling preferred.
• Knowledge of GPS/GIS systems preferred.
• Able to supervise and mentor staff as needed.
• Familiar with DOT and FTA safety regulations preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist with all phone information and dispatch rides.
• Organize and route trips to ensure optimal performance.
• Provide directions to drivers and resolve scheduling issues.
• Maintain communication with transportation providers.
• Record incidents and monitor on-road service quality.
• Report driver performance and no-shows to management.

Skills

Communication skills

Conflict resolution

Supervisory experience

MS Office

GPS knowledge

GIS knowledge

Problem solving

Education

High School Diploma or GED

Tools

Transit scheduling system

GPS software

MS Word

MS Excel

Job description

Overview

What will your job look like? In partnership with the City of Scottsdale the Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

Location: 9191 E San Salvador Dr, Scottsdale, AZ 85258

Responsibilities

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

Qualifications

• High School Diploma or G.E.D. equivalent
• Must pass criminal background check and investigation & Motor Vehicle Record check
• Possess valid authorization to work in the United States
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred
• Knowledge of GPS and GIS systems preferred
• Experience working in a supervisory role preferred
• Knowledge of DOT and FTA safety regulations preferred
• Thorough knowledge of accident investigation preferred
• Knowledge of Safety and training practices and procedures
• Ability to communicate, teach and mentor employees
• Must be able to demonstrate conflict resolution skills
• Quick to process information and make adjustments or recommendations
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Tuition Reimbursement
• Perks Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity Employer

MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM Transit's People & Culture.