Transit Dispatch Lead: On-Time Service & Safety

Transdev; Concord (CA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Vacation up to 35 days/year

Paid sick leave 40 hours/year

Medical, dental & vision after 90 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev in Concord, California is seeking a Lead Dispatcher to ensure the Dispatch team fills routes and provides Operators with timely instructions and responses. You will be customer service‑oriented and dedicated to safety while coordinating daily operations and monitoring on‑time performance.

You will handle escalations, supervise weekend and evening shifts, generate reports, and assist the Dispatch Supervisor with training new staff.

Qualifications

• Must have high school diploma or GED.
• Minimum of 2–3 years transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible schedules as needed.

Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the Dispatch Supervisor in training new employees.

Skills

Customer service

Safety oriented

Communication skills

Interpersonal skills

Flexibility

Education

High school diploma or GED

Job description

Transdev in Concord, California is seeking a Lead Dispatcher to ensure the Dispatch team fills routes and provides Operators with timely instructions and responses. You will be customer service‑oriented and dedicated to safety while coordinating daily operations and monitoring on‑time performance.

You will handle escalations, supervise weekend and evening shifts, generate reports, and assist the Dispatch Supervisor with training new staff.