Transit Dispatcher: On-Time Ops & Customer Support

Transdev; Carson City (NV); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Vacation and paid time off

Paid sick leave

Medical, dental & vision coverage

Life insurance

Pension plan

Company holidays

Job summary

Transdev in Carson City, NV is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.

We are seeking customer service-oriented professionals who are dedicated to safety. The role focuses on monitoring route performance, handling incidents, and coordinating with emergency services while maintaining service reliability and customer satisfaction.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• All other duties assigned.

Skills

Dispatching experience

Customer service

Problem solving

Verbal communication

Education

High school diploma or GED

Technical degree (preferred)

Job description

Transdev in Carson City, NV is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.

We are seeking customer service-oriented professionals who are dedicated to safety. The role focuses on monitoring route performance, handling incidents, and coordinating with emergency services while maintaining service reliability and customer satisfaction.