Transit Dispatcher: Optimize Schedules & Radio Control

Mass Transit Mag; San Rafael (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Mass Transit Mag is seeking a Dispatcher to join the Operations team in California. The role focuses on creating and adjusting daily dispatch plans for bus operators, maintaining over 99% on-time service, and managing overtime costs.

The successful candidate will coordinate with field supervisors, verify licenses and medical cards, and ensure safety rules are followed while delivering high-quality customer service. Regular attendance is required.

Responsibilities

• Develops a daily dispatch plan, based on availability of equipment and operators, and modifies the plan as conditions or events change during the day.
• Responsible for maintaining scheduled and unscheduled service at a rate greater than 99% of all schedules while minimizing additional costs of overtime.
• Possesses the knowledge and interpretation of the labor agreement in scheduling the extra board, making work assignments, and handling a wide variety of operational situations.
• Assists, coordinates, and provides radio contact for bus transportation supervisors in the field, and dispatch them as needed to respond to situations requiring supervisor’s presence.
• Verifies accuracy and functioning of time clocks, check vehicle/operator supplies, reviews daily schedules, and verifies bus operator’s medical card and driver license.
• Knows and follows the safety and health rules and safe working practices applicable to his or her job.
• Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service.
• Performs additional related duties as assigned.
• Regular and reliable attendance and performance are required.

Job description

Mass Transit Mag is seeking a Dispatcher to join the Operations team in California. The role focuses on creating and adjusting daily dispatch plans for bus operators, maintaining over 99% on-time service, and managing overtime costs.

The successful candidate will coordinate with field supervisors, verify licenses and medical cards, and ensure safety rules are followed while delivering high-quality customer service. Regular attendance is required.