Dispatcher

Transdev; Maryland; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vacation: minimum of 5 days per year

Paid Sick Leave: 40 hours yearly for full-time employees

Medical, dental & vision after 90 days

Life insurance and 401(k) retirement benefits

Job summary

Transdev is hiring Dispatchers in Maryland to oversee road service at our WMATA location. The role requires strong customer service skills and the ability to manage emergency situations while ensuring efficient road operations.

Candidates should have a high school diploma, 3-5 years of dispatching experience, and be able to adapt to flexible work schedules. This position offers competitive compensation ranging from $24.38 to $31.93.

Qualifications

• 3-5 years' experience dispatching is required.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance.
• Provide customer support for trip queries and concerns.
• Manage emergency situations for vehicle operators.

Skills

Excellent verbal skills

Interpersonal skills

Customer service skills

Problem solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Job Overview

Transdev is hiring Dispatchers at our WMATA location. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Compensation

Competitive compensation: $24.38 - $31.93

Benefits

• Vacation: a minimum of 5 days per year
• Paid Sick Leave: 40 hours yearly for full-time employees
• Medical, dental & vision after 90 calendar days of employment for full-time employees
• Life insurance, 401(k) retirement benefits, and company holidays

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Demands

• 10% of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
• 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
• Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift or handle material weighing up to 50 to 75 lbs. without assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
• Exposure to heavy traffic areas while performing the duties of the job.
• Exposure to considerable amounts of dust, vehicle fumes and noise.
• Exposure to cleaning solutions, oils, and other liquids.
• Must be able to travel for company training, meeting or support missions.

Drug-Free Workplace

Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without requiring sponsorship and successfully pass a pre-employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.