Transit Station Agent: Safety, Customer Help & Emergencies

Hallcon Corporation; Seattle (WA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Hallcon Corporation in Seattle seeks a Station Agent to help riders, manage safety procedures, and support service reliability across transportation operations.

You will assist customers, respond to incidents, provide route and fare information, and collaborate with security and operations teams. The role requires flexible shifts, strong communication, basic IT skills, and a commitment to ADA accessibility.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to stay calm and act in emergencies.
• Knowledgeable of ADA requirements
• Certified in basic first aid and CPR, or the ability to get it within 30 days of hire.
• Bilingual skills are a plus.
• Able to read, write and understand English well enough to follow safety procedures, fill out incident reports and give directions to customers.
• Basic computer and mobile device skills for work orders, incident reports and email.
• Able to work flexible shifts, including early mornings, evenings, weekends and holidays, plus extra hours during emergencies and bad weather.

Responsibilities

• Assist customers with trip planning questions, provide route and schedule information, and help with fare information.
• Provide safety and security: report incidents, assist as directed, and manage situations until authorities arrive.
• Assist customers during service delays and communicate information about delays.
• Conduct vehicle counts and greet/enhance rider experience.
• Support riders with limited English and ADA-related access.
• Perform infrequent inspections and report safety hazards, complete work orders for repairs, and keep platform areas tidy.
• Assist with de-icing and snow removal when needed and operate station equipment as trained.
• Handle lost and found items and ensure proper safekeeping.

Skills

Customer service

Communication

Calm under pressure

ADA knowledge

First aid (CPR)

Bilingual

English literacy

Basic IT skills

Flexible shifts

Education

High school diploma

Job description

The Company

Hallcon is a transportation and related infrastructure services company that serves clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks and more.

Hallcon provides essential services spanning multi-modal operations, integrated command centers, electric vehicle (EV) infrastructure, technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance.

Key Responsibilities

• Safety and Security - Be alert, report safety and security related incidents and observations. Assist as directed by authorized personnel (Sound Transit staff, Sound Transit’s contracted security vendor, Sound Transit Police, BNSF staff, etc.)
• Accidents/emergencies – Assist customers as needed following accidents/emergencies; manage the incident until proper authorities arrive; complete required incident forms. Provide first aid if situation requires.
• Emergency response and adverse weather – In addition to regular work schedule, Contractor shall provide Station Agents as needed to assist with emergency and/or adverse weather situations.
• Assist customers during service delays and interruptions. Communicate information to customers regarding delayed trains and missed trips.
• Perform vehicle counts.
• Greet and assist customers – Assist customers with trip planning questions, provide route and schedule information, provide fare information, and assist customers with ticket vending machines.
• Know procedures for assisting riders with limited use of English.
• Advise bicyclists on where to board trains with their bicycles.
• Collect, safeguard and process lost and found articles.
• Assist special needs customers with station and train access as needed in accordance with the ADA.
• Miscellaneous Tasks – Perform infrequent tasks including, but not limited to:
  • Inspections - Inspect platform, equipment and adjacent areas. Report vandalism, graffiti and safety hazards immediately.
  • Complete work orders for needed repairs; monitor and report status of repairs.
  • Keep platform area tidy.
  • De-icing and/or snow removal.
  • Be knowledgeable and able to safely and effectively operate station equipment.
  • Equipment includes, but is not limited to, station public address systems, snow removal equipment (e.g., shovels and ice remover dispensers, and snow blowers), and first aid equipment.

Qualifications& Experience

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to stay calm and take charge in emergencies.
• Knowledgeable of American with Disabilities Act (ADA) requirements
• Certified in basic first aid and cardiopulmonary resuscitation (CPR), or the ability to get it within 30 days of hire.
• Bilingual skills are a plus.
• Able to read, write and understand English well enough to follow safety procedures, fill out incident reports and give directions to customers.
• Basic computer and mobile device skills for work orders, incident reports and email.
• Able to work flexible shifts, including early mornings, evenings, weekends and holidays, plus extra hours during emergencies and bad weather.

Physical Requirements

• Stand and walk for long periods, often 8+ hours, on platforms and stairs.
• Lift and carry up to 50 lbs (for example, bags of de-icer or first aid equipment).
• Shovel snow and use snow removal equipment.
• Work outdoors in rain, cold, heat, snow and ice.
• Respond quickly on foot during emergencies.

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a professional, yet casual work environment.

Hallcon is an equal opportunity employer and welcomes applications from all qualified individuals.All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status