Transformation Program Lead – Credit Risk Operations

U.S. Bank; Charlotte (NC); On-site; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

401(k) and retirement plan

Paid vacation and holidays

Job summary

U.S. Bank is seeking a Transformation Program Operation Specialist within the CRA Transformation Team in Charlotte. You will oversee initiatives from inception to implementation, partner with the Transformation Technology Team, and ensure timely delivery aligned with business requirements.

A passion for customer service, change leadership, and quantitative analysis is essential. The role emphasizes cross-functional collaboration, detailed planning, and producing executive-level communications to

Qualifications

• Bachelor's degree, or equivalent work experience.
• Typically more than five years of project management experience.
• Certifications: PMP, Certified ScrumMaster, Lean Six Sigma.
• Banking/financial services knowledge preferred.
• Experience with Smartsheet and Power Platform.

Responsibilities

• Lead structured project discussions and document requirements.
• Develop and maintain detailed project plans with dependencies.
• Drive plan execution with urgency and risk escalation.
• Create program communications and executive materials.
• Collaborate with Transformation Tech to implement solutions.
• Provide process assessment and post-implementation support.
• Engage stakeholders to ensure alignment with program strategies.

Skills

Project management

Stakeholder management

Communication

Problem solving

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Smartsheet

Power Platform

Copilot / AI productivity tools

Job description

U.S. Bank is seeking a Transformation Program Operation Specialist within the CRA Transformation Team in Charlotte. You will oversee initiatives from inception to implementation, partner with the Transformation Technology Team, and ensure timely delivery aligned with business requirements.

A passion for customer service, change leadership, and quantitative analysis is essential. The role emphasizes cross-functional collaboration, detailed planning, and producing executive-level communications to