Transformation Program Operation Specialist

U.S. Bank; Charlotte (NC); On-site; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

401(k) and retirement plan

Paid vacation and holidays

Job summary

U.S. Bank is seeking a Transformation Program Operation Specialist within the CRA Transformation Team in Charlotte. You will oversee initiatives from inception to implementation, partner with the Transformation Technology Team, and ensure timely delivery aligned with business requirements.

A passion for customer service, change leadership, and quantitative analysis is essential. The role emphasizes cross-functional collaboration, detailed planning, and producing executive-level communications to

Qualifications

• Bachelor's degree, or equivalent work experience.
• Typically more than five years of project management experience.
• Certifications: PMP, Certified ScrumMaster, Lean Six Sigma.
• Banking/financial services knowledge preferred.
• Experience with Smartsheet and Power Platform.

Responsibilities

• Lead structured project discussions and document requirements.
• Develop and maintain detailed project plans with dependencies.
• Drive plan execution with urgency and risk escalation.
• Create program communications and executive materials.
• Collaborate with Transformation Tech to implement solutions.
• Provide process assessment and post-implementation support.
• Engage stakeholders to ensure alignment with program strategies.

Skills

Project management

Stakeholder management

Communication

Problem solving

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Smartsheet

Power Platform

Copilot / AI productivity tools

Job description

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

About the Credit Risk Administration (CRA) Team

We are a highly dynamic and talented team which delivers on our mission through four pillars: Customer, Process, Talent, and Data.

Vision

We create the future of credit risk management through data, analytics, and risk process innovation for our customers.

Mission

We deliver data-driven information solutions to protect our stakeholders and inform the most significant financial decisions in the bank.

Values

In addition to U.S. Bank core values, we prioritize collaboration, integrity, simplicity, and continuous learning.

About the Role

The Credit Risk Administration (CRA) Transformation Team is responsible for collaborating with leadership to identify and implement process improvement opportunities that focus on improving operational efficiency, strengthening compliance and governance, providing cost savings/prevention or driving strategic alignment with enterprise initiatives. The Transformation Program Operation Specialist plays a critical role in the oversight and execution of initiatives by providing transformation assessments (e.g., discovery and scoping support, process mapping, process re-engineering, etc.) and central project planning of identified Transformation initiatives from inception to implementation. This role partners closely with our Transformation Technology Team to deliver and implement streamlined and sustainable solutions that range from medium to high complexity. This role requires continuous stakeholder engagement to ensure initiatives are delivered on time and in alignment with identified business requirements – serving as a liaison and advocate for both our internal customers and broader initiative stakeholder team. As such, the candidate must bring a passion for customer service, a desire to lead change, and the ability to operate in a complex and highly quantitative business line.

Primary responsibilities

• Lead structured project discussions - eliciting information from stakeholders and translating and documenting fluid discussions into actionable recommendations and requirements
• Develop and maintain detailed project plans that are inclusive of sequencing, task‑level deliverables, dependencies, and baseline versus actual tracking in Smartsheet
• Drive plan execution with a consistent sense of urgency, timely follow‑through, decision documentation, stakeholder communications and escalation of issues, bottlenecks or risks
• Create and own visually engaging program communications, executive reporting, project materials and decision materials for stakeholders and senior management
• Operate as a self‑starter with a growth mindset – proactively identify next steps, independently advance work, seek feedback, and build proficiency in unfamiliar processes, tools and technologies in an evolving environment where priorities may shift and not all processes are fully defined
• Provide strong credible challenge and critical thinking to navigate ambiguity and ensure alignment with program strategies and initiative requirements
• Partner with the Transformation Technology Team throughout the development lifecycle to provide process assessment/re‑engineering, control evaluation, requirement refinement, user acceptance testing, implementation readiness, and post‑implementation support of production solutions

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than five years of project management experience

Preferred Skills/Experience

• Certifications: Project management, Agile, or process improvement certification—such as PMP, Certified ScrumMaster, or Lean Six Sigma.
• Industry Knowledge: Banking and financial services industry knowledge preferred
• Software Development Lifecycle: Familiarity with requirements gathering, solution design, user acceptance testing, implementation readiness, deployment, and post-implementation support
• Project Delivery: Experience with project planning tools such as Smartsheet. Demonstrated experience managing multiple concurrent initiatives, maintaining detailed project plans, prioritizing competing demands, and driving work to completion with a deep focus on execution, accountability, and results.
• Technical: Familiarity with Microsoft Power Platform—including Power Apps, Power Automate, and Power BI—and an understanding of how low‑code solutions can support process transformation. Familiarity with Microsoft Copilot or similar AI‑enabled productivity tools and an interest in applying emerging technology responsibly to improve business processes.
• Communication: Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions. Ability to establish deep working relationships across diverse cross‑functional teams.
• Process Improvement: Innovative mindset with an aptitude for identifying process improvements and opportunities for efficiency.
• Initiative and Learning Agility: Demonstrated self‑direction, intellectual curiosity, and growth mindset, with the ability to quickly learn new processes, tools, and technologies and routinely act with a sense of urgency.
• Critical and Analytical Thinking: Ability to analyze complex or unfamiliar subject matter, challenge assumptions constructively, identify root causes, and translate findings into practical recommendations.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E‑Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at. Try new things, learn new skills and discover what you excel at—all from Day One.