Training Specialist: Onboarding & Admin Systems Coach

Arcare; Augusta (AR); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Work-life balance

No routine nights

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid vacation

Paid sick time

Holidays

401(k) matching

License renewal paid

CE reimbursement

Job summary

Arcare is seeking a Training Specialist to design, deliver, and continuously improve training programs for administrative staff at our Augusta location. The role covers onboarding, systems training, workflow education, and updates for front office teams and referral groups.

You will use classroom sessions, virtual instruction, and hands-on coaching to ensure staff are confident, capable, and prepared to deliver outstanding customer service while supporting clinic operations.

Qualifications

• High School Diploma or General Education Degree required.
• Additional education in business, office administration, or training preferred.
• Six months to one year of relevant experience in training, office administration, or customer service.

Responsibilities

• Manage the full lifecycle of training for administrative staff, including onboarding training programs for new hires.
• Deliver follow-up training to reinforce learning and ensure competency.
• Conduct refresher training sessions for ongoing professional development.
• Audit existing training programs and materials for accuracy and effectiveness.
• Continuously improve training content, methods, and workflows.
• Facilitate onboarding and continuing education for administrative staff across multiple roles.
• Develop, maintain, and update training materials, guides, and job aids to support standardized workflows.
• Deliver training in both individual and group settings, in-person and virtually.
• Provide clear instruction and hands-on support for systems, technology, and office applications.
• Collaborate with leadership across departments to ensure training needs are met and content is up to date.
• Partner with leadership to identify training gaps, update processes, and implement effective solutions.
• Evaluate training effectiveness and report performance impact as requested.
• Maintain accurate training records and assist with scheduling training activities.
• Organize and manage multiple priorities in a busy setting while meeting deadlines.
• Communicate effectively with internal and external stakeholders through written and verbal methods.
• Adapt training methods to diverse groups and varying circumstances while reinforcing Arcare’s commitment to outstanding customer service.
• Perform other duties as assigned.

Skills

Customer service

Office administration

Education

High School Diploma or GED

Business/office administration/training education preferred

Job description

Arcare is seeking a Training Specialist to design, deliver, and continuously improve training programs for administrative staff at our Augusta location. The role covers onboarding, systems training, workflow education, and updates for front office teams and referral groups.

You will use classroom sessions, virtual instruction, and hands-on coaching to ensure staff are confident, capable, and prepared to deliver outstanding customer service while supporting clinic operations.