Training Specialist

Arcare; Augusta (AR); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Work-life balance

No routine nights

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid vacation

Paid sick time

Holidays

401(k) matching

License renewal paid

CE reimbursement

Job summary

Arcare is seeking a Training Specialist to design, deliver, and continuously improve training programs for administrative staff at our Augusta location. The role covers onboarding, systems training, workflow education, and updates for front office teams and referral groups.

You will use classroom sessions, virtual instruction, and hands-on coaching to ensure staff are confident, capable, and prepared to deliver outstanding customer service while supporting clinic operations.

Qualifications

• High School Diploma or General Education Degree required.
• Additional education in business, office administration, or training preferred.
• Six months to one year of relevant experience in training, office administration, or customer service.

Responsibilities

• Manage the full lifecycle of training for administrative staff, including onboarding training programs for new hires.
• Deliver follow-up training to reinforce learning and ensure competency.
• Conduct refresher training sessions for ongoing professional development.
• Audit existing training programs and materials for accuracy and effectiveness.
• Continuously improve training content, methods, and workflows.
• Facilitate onboarding and continuing education for administrative staff across multiple roles.
• Develop, maintain, and update training materials, guides, and job aids to support standardized workflows.
• Deliver training in both individual and group settings, in-person and virtually.
• Provide clear instruction and hands-on support for systems, technology, and office applications.
• Collaborate with leadership across departments to ensure training needs are met and content is up to date.
• Partner with leadership to identify training gaps, update processes, and implement effective solutions.
• Evaluate training effectiveness and report performance impact as requested.
• Maintain accurate training records and assist with scheduling training activities.
• Organize and manage multiple priorities in a busy setting while meeting deadlines.
• Communicate effectively with internal and external stakeholders through written and verbal methods.
• Adapt training methods to diverse groups and varying circumstances while reinforcing Arcare’s commitment to outstanding customer service.
• Perform other duties as assigned.

Skills

Customer service

Office administration

Education

High School Diploma or GED

Business/office administration/training education preferred

Job description

• Location 117 S 2nd St,Augusta, AR, 72006,United States
• Job Category Training and Development
• Required Degree High school
• Travel 50%
• Manage Others No

Contact information

• Name Bailey Nickles
• Email [e-mail]

Job Title: Training Specialist Job Type: Full-time, 40 hours per week required (hourly) Travel: 0-25%

Qualifications:

• High School Diploma or General Education Degree required.
• Additional education in business, office administration, or training preferred.
• Six months to one year of relevant experience in training, office administration, or customer service.

Job Summary

Discover a rewarding career at Arcare. The Training Specialist develops, delivers, and continuously improves training programs for administrative staff across Arcare. This includes onboarding, systems training, workflow education, and process updates for front office, referral teams, patient care coordinators , and other administrative functions. Training is provided through classroom sessions , virtual instruction, and hands-on coaching. The Specialist partners with leadership and staff to ensure employees are confident, capable, and prepared to provide excellent customer service while supporting efficient clinic operations.

Essential Functions

• Manage the full lifecycle of training for administrative staff, including:
  • Develop onboarding training programs for new hires.
  • Deliver follow-up training to reinforce learning and ensure competency.
  • Conduct refresher training sessions for ongoing professional development.
  • Audit existing training programs and materials for accuracy and effectiveness.
  • Continuously improve training content, methods, and workflows.
• Facilitate onboarding and continuing education for administrative staff across multiple roles.
• Develop, maintain , and update training materials, guides, and job aids to support standardized workflows.
• Deliver training in both individual and group settings, in-person and virtually.
• Provide clear instruction and hands‑on support for systems, technology, and office applications.
• Collaborate with leadership across departments to ensure training needs are met and content is up to date.
• Partner with leadership to identify training gaps, update processes, and implement effective solutions.
• Evaluate training effectiveness and report performance impact as requested.
• Maintain accurate training records and assist with scheduling training activities.
• Organize and manage multiple priorities in a busy setting while meeting deadlines.
• Communicate effectively with internal and external stakeholders through written and verbal methods.
• Adapt training methods to diverse groups and varying circumstances while reinforcing Arcare’s commitment to outstanding customer service.
• Perform other duties as assigned.

About Arcare

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long‑term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.

Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.

Arcare offers competitive pay and a strong company-paid benefits package for full-time employees, including:

• Work-life balance through a predictable schedule. Schedules are established early and rarely change, so employees enjoy a steady workweek rhythm.
• No routine nights or weekends for most positions. (Some clinical roles may have limited weekend coverage based on clinic needs.)
• Company-paid employee medical, dental, and vision insurance.
• Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of your employment.
• Company-paid life insurance and long-term disability coverage.
• 96 hours of paid vacation time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
• 96 hours of paid sick time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
• Paid holidays , including one floating holiday and one birthday holiday to be used during the month of the employee’s birthday.
• 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.
• Company-paid renewal of applicable licenses and certifications , subject to supervisor and HR approval based on the employee’s position and job duties.
• Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval based on the employee’s position and job duties.

Loan Repayment Opportunities

Many Arcare locations serve medically underserved communities. Eligible clinical team members may qualify for federal loan repayment programs through HRSA, including the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program . Eligibility and award approval are determined by HRSA based on role, location, discipline, and program requirements.

Equal Opportunity Employer

Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.