Training Specialist I - New Hire Coach

Proctor and Company; Troy (MI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401k

Employee tuition reimbursement

Student loan assistance

ESPP

Mental health & wellness support

Paid time off & holidays

Partner discounts & perks

Job summary

Proctor Loan Protector seeks a training specialist to develop and deliver programs for lending solutions teams. You will conduct both group and individual training, tracking progress, and ensuring adherence to quality standards and regulatory requirements.

The role emphasizes improving processes, documenting training, and coaching staff to enhance performance and accuracy across PLP systems.

Qualifications

• High School Diploma or GED required.
• MS Office Word and Excel proficiency required.
• Strong verbal and written communication skills.
• Strong insurance knowledge and analytical abilities.
• Mastery of multiple processes and issue resolution.
• Demonstrated ability to meet production metrics and maintain low error rate.
• Knowledge of Residential and Commercial Tracking.
• Preferred: Associate’s or Bachelor’s degree in business/financial discipline.

Responsibilities

• Train new hires and existing teammates on PLP systems and processes.
• Lead classroom-style and one-on-one training sessions.
• Provide training communication and reporting; summarize topics and follow-up actions.
• Ensure compliance with departmental rules and client expectations.
• Develop and update Quality Control Standards; suggest process improvements.
• Create/edit training materials and coach staff on updates.
• Monitor data entry quality; provide feedback for coaching.
• Possess strong knowledge of department processes and root-cause analysis.

Skills

MS Office (Word & Excel)

Verbal & written communication

Insurance knowledge

Analytical skills

Process mastery

Issue resolution

Quality metrics

Residential & Commercial Tracking

Production metrics

Education

High School Diploma/GED

Associate’s or Bachelor’s degree (preferred) in business/financial field

Job description

Proctor Loan Protector seeks a training specialist to develop and deliver programs for lending solutions teams. You will conduct both group and individual training, tracking progress, and ensuring adherence to quality standards and regulatory requirements.

The role emphasizes improving processes, documenting training, and coaching staff to enhance performance and accuracy across PLP systems.