Training & Process Excellence Specialist

Selfreliance Federal Credit Union; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Selfreliance Federal Credit Union is seeking a passionate Training & Development Specialist to design and deliver training programs, oversee onboarding, and improve operational performance. The role involves creating and updating clear internal procedures, and acting as a liaison between IT and Member Services during system upgrades, with a focus on continuous improvement and exceptional member service.

We value strong communication, adaptability, and a proactive approach to solve problems while

Qualifications

• Experience creating and delivering engaging training content.
• Excellent communication and interpersonal skills.
• The ability to thrive under pressure while remaining calm, courteous, and professional.
• A proactive approach to problem-solving and continuous improvement.
• Flexibility and adaptability to changing systems, processes, and organizational needs.

Responsibilities

• Develop and deliver onboarding and ongoing training programs based on staff needs, including supporting new systems and technology rollouts.
• Create and maintain procedures: document and update internal procedures for products, services, and systems in collaboration with IT, Member Services, and vendors.
• Support employee development: assess training needs, manage learning resources, and promote a culture of continuous learning to ensure exceptional member service.

Skills

Training content

Communication skills

Interpersonal skills

Pressure management

Problem solving

Adaptability

Service culture

Education

Bachelor's degree in Business, HR, Education, or related field

Experience developing training programs and procedures

Job description

Selfreliance Federal Credit Union is seeking a passionate Training & Development Specialist to design and deliver training programs, oversee onboarding, and improve operational performance. The role involves creating and updating clear internal procedures, and acting as a liaison between IT and Member Services during system upgrades, with a focus on continuous improvement and exceptional member service.

We value strong communication, adaptability, and a proactive approach to solve problems while