Training & Organizational Development Specialist

First Credit Union; Chandler (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

First Credit Union seeks an Organizational Development trainer to support daily activities, programs, and administrative needs. The role upholds FIRST values and requires discretion, professionalism, and confidentiality.

The incumbent will facilitate new hire onboarding and teller/MSR training, create training aids, maintain the knowledge base, and deliver online and in-person sessions. Travel to FCU locations may be needed.

Qualifications

• Associates or Bachelor’s degree required.
• 1 year related experience and/or training; or equivalent combination.
• Credit union experience preferred.

Responsibilities

• Facilitate training classes including new hire onboarding and teller/MSR training.
• Create and distribute job aids and support materials.
• Maintain the First Resource Center knowledge base.
• Assist in developing methods to measure knowledge.
• Prepare and facilitate internal webinars and team meetings.
• Deliver continuing education on operations-based topics and product training.
• Develop online courses and tests using Articulate.
• Coordinate and deliver credit union education to external partners.
• Support change initiatives to drive employee engagement.

Skills

Customer service

Numeric ability

Attention to detail

MS Office

Communication skills

Teamwork

Integrity

Education

Associates degree

Bachelor’s degree

Tools

Learning Management Systems

eLearning tools (Articulate 360, Canva)

Job description

First Credit Union seeks an Organizational Development trainer to support daily activities, programs, and administrative needs. The role upholds FIRST values and requires discretion, professionalism, and confidentiality.

The incumbent will facilitate new hire onboarding and teller/MSR training, create training aids, maintain the knowledge base, and deliver online and in-person sessions. Travel to FCU locations may be needed.