Training Resource Specialist

S.C. State Credit Union; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

SC State Credit Union in Columbia, SC seeks a Full-Time Training Resource Specialist to plan, conduct, and measure internal staff development initiatives. You will support new hire training and ensure staff acquire essential skills for excellence in member service.

You will review policies, assist in creating lesson plans, and test system upgrades while collaborating with multiple departments to maintain high standards of service.

Qualifications

• Strong communication abilities to train new and existing employees on policies and procedures.
• Familiarity with instructional design; assist in developing lesson plans and reference materials.
• Strong analytical skills for testing system upgrades, projects and implementations.
• Customer-centric approach aligned with teller and service processes.

Responsibilities

• Plan, conduct, and measure internal staff development initiatives.
• Assist with new hire training to ensure staff are equipped with necessary skills.
• Review and test policies and procedures to maintain high operational standards.
• Provide support to departments, fostering collaboration and excellent member service.

Skills

Training delivery

Instructional design

Communication

Analytical skills

Customer service orientation

Education

College degree in development/training

Job description

Join our dynamic team at SC State Credit Union in Columbia, as a Full-Time Training Resource Specialist! This is an exciting opportunity to empower and develop our employees, ensuring they deliver outstanding service to our valued members. Working onsite allows for real-time collaboration with colleagues, fostering a creative and engaging learning environment. You'll have the chance to implement innovative training strategies while making a tangible impact on our member-centric mission. Your passion for excellence and commitment to professional growth will thrive in this vibrant atmosphere. If you are ready to shape the future of our workforce and elevate member experiences, we want to hear from you!

Your day to day as a Training Resource Specialist

As a Full-Time Training Resource Specialist, you will have the pleasure of planning, conducting, and measuring our internal staff development initiatives. In this pivotal role, you will assist with new hire training, ensuring that every team member is equipped with the necessary skills and knowledge to thrive in their positions. You will review and test policies and procedures, helping to maintain a high standard of operational excellence. Additionally, you will provide essential support to various departments, fostering a collaborative atmosphere that enhances our overall customer service and satisfaction. Your efforts will directly contribute to cultivating a knowledgeable and capable workforce dedicated to serving our members with excellence.

What we're looking for in a Training Resource Specialist

To thrive as a Training Resource Specialist at SC State Credit Union, a diverse skill set is essential. You should possess strong communication abilities to effectively train new and existing employees on credit union policies, procedures, and essential job functions. Familiarity with instructional design is crucial; you will assist in developing lesson plans, job aides, training manuals and reference materials that foster a clear understanding of processes.

Strong analytical skills will be key as you engage in extensive testing of system upgrades, special projects, and implementations, ensuring seamless transitions and enhancements. Additionally, you must provide exceptional support to employees regarding teller and customer service-related processes, demonstrating a customer-centric approach that aligns with our core values. Your proactive attitude and commitment to excellence will empower your colleagues, making a lasting impact on the organization and its members.

Knowledge and skills required for the position are:

• Train new and existing employees on credit union policies, procedures, and essential job functions.
• Assist in the development of lesson plans for training manuals and reference materials.
• Assist in extensive testing of system upgrades, special projects. and implementations.
• Provide support to employees regarding teller and customer service related processes.

A college degree with two years' experience in development and training, or experience working in customer or member service within a credit union is preferred. Extensive experience in Teller, Head Teller, or customer service functions in a bank or credit union may be substituted for a degree.