Training & Onboarding Lead — Ops Excellence

Da Vien Coffee; California (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

Da Vien Coffee is seeking a Training Manager to design, implement, and continuously improve training programs, SOPs, and learning resources across all locations. This role serves as the liaison between Operations and Training, ensuring consistent execution of company standards and successful new store openings.

The position leads the creation of SOPs, training videos, certification programs, and leadership development initiatives while overseeing Corporate Field Trainers and identifying

Qualifications

• Experience designing and delivering enterprise training across multiple locations.
• Ability to create and maintain SOPs, manuals, and e-learning content.
• Proven track record of leadership development and coaching for hourly employees and managers.]
• Strong project management and collaboration with Operations and Training teams.

Responsibilities

• Design, implement, and continuously improve training programs across all locations.
• Develop and maintain SOPs, training materials, and certification programs.
• Lead Corporate Field Trainers and ensure consistent training delivery and standards.
• Oversee onboarding, recertification, and development pathways for staff and managers.
• Manage training for new store openings and pre/post-opening readiness.

Skills

Training strategy

SOP development

Curriculum design

KPI tracking

Employee coaching

Tools

LMS

Video production

Job description

Da Vien Coffee is seeking a Training Manager to design, implement, and continuously improve training programs, SOPs, and learning resources across all locations. This role serves as the liaison between Operations and Training, ensuring consistent execution of company standards and successful new store openings.

The position leads the creation of SOPs, training videos, certification programs, and leadership development initiatives while overseeing Corporate Field Trainers and identifying