Multi-Unit Field Training & Onboarding Lead

Dine Brands Global, Inc.; Georgia; On-site; USD 50,000 - 65,000; Full time

Job summary

Dine Brands Global, Inc. is seeking a Field Training Coordinator to support onboarding, certification, training programs, and new restaurant openings across 128 company locations.

You will coordinate scheduling, deliver in-person and online trainings, and track progress across all sites, partnering with HR, Operations, and restaurant leaders. The role requires organizational prowess, communication skills, and travel as needed.

Qualifications

• 1–2 years of restaurant or hospitality experience.
• 1–3 years of administrative, training coordination, or HR support experience.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with LMS platforms or web-based training tools (Teams, WebEx, Adobe Connect).
• Experience supporting training programs in a multi-unit restaurant environment.
• Experience coordinating travel, logistics, or project timelines.

Responsibilities

• Coordinate scheduling, logistics, and communication for onboarding, certifications, menu rollouts, and development training sessions.
• Conduct in-person and web-based training programs, seminars, and curricula to develop both operations and soft skills of restaurant leaders.
• Track training completion, compliance, and follow-up actions across 128 restaurants.
• Assist with Certified Training Restaurant assessments by organizing documentation, scheduling visits, and maintaining records.
• Support Certified Training Restaurant leaders with trainer development, meeting agendas, and communication.
• Organize MIT onboarding logistics, training schedules, and communication between Field Training, HR, and Operations.
• Track MIT progress, certification status, and required follow-up.
• Support AU content updates, module reviews, and troubleshooting for restaurant teams.
• Run AU reports, distribute completion summaries, and flag compliance gaps.
• Coordinate NRO training logistics, including trainer scheduling, travel, materials, and communication.
• Support NRO Training Team Leaders with documentation, SOP updates, and readiness checklists.
• Maintain training materials, SOPs, manuals, and digital assets; ensure version control and distribution.
• Assist in developing or formatting training tools, worksheets, and job aids.
• Serve as a communication hub between Field Training, restaurant leadership, and Support Center teams.
• Prepare meeting notes, summaries, and follow-up documentation for training calls and workshops.
• Compile training metrics, CTR performance data, MIT progress reports, and NRO readiness dashboards.
• Identify trends and opportunities for improvement.

Skills

communication

multitasking

attention to detail

organizational skills

travel readiness

bilingual English/Spanish helpful

Tools

Microsoft Office

LMS platforms

Job description

Dine Brands Global, Inc. is seeking a Field Training Coordinator to support onboarding, certification, training programs, and new restaurant openings across 128 company locations.

You will coordinate scheduling, deliver in-person and online trainings, and track progress across all sites, partnering with HR, Operations, and restaurant leaders. The role requires organizational prowess, communication skills, and travel as needed.