Training Manager

Evolving Solution Services

Garden Grove (CA)

On-site

USD 70,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision

PTO available 80 hrs. /10 days

Sick leave from first day

Job summary

Evolving Solution Services is seeking a Training Manager to design and implement training programs while ensuring operational excellence. You will lead the development of training resources and oversee Corporate Field Trainers across all locations.

The ideal candidate should possess a Bachelor's degree and 2-4 years of experience in training, preferably in the Food & Beverage industry. Open availability, including occasional weekends, is expected.

Qualifications

2-4 years of progressive experience in training and development.
Experience in retail or Food Industry preferable.
2+ years preferably in the Food & Beverage Industry.

Responsibilities

Design and implement training programs across all locations.
Analyze training effectiveness and operational performance data.
Manage all training-related activities for new store openings.

Skills

Organizational needs assessment

Training program development

Cross-functional collaboration

Operational compliance

Employee engagement

Education

Bachelor’s degree (Preferably in Business)

Tools

Training management software

Job description

Salary Range: $70,000.00 To $75,000.00 Annually

About Our Company

At Da Vien Coffee, we are passionate about bringing the richness of Vietnamese coffee to the world while delivering exceptional experiences beyond the cup. Rooted in tradition, our high-quality coffee beans are handpicked from our hometown farms, offering an authentic rich bold coffee. We are looking for Fun, Energetic, and Hardworking Team Members to join our Da Vien Coffee Chain.

Job Description

The Training Manager is responsible for designing, implementing, and continuously improving training programs, operational procedures, and learning resources across all locations. This role serves as the liaison between Operations and Training, ensuring consistent execution of company standards, successful new store openings, and ongoing development of team members and leaders.

The Training Manager leads the creation and maintenance of Standard Operating Procedures (SOPs), training videos, certification programs, and leadership development initiatives. This position also oversees Corporate Field Trainers, identifies performance and training gaps, fine-tunes operational processes, and provides strategic support to drive operational excellence and business growth.

Responsibilities, Abilities & Skills

Conduct organizational, operational, and individual performance needs assessments to identify training opportunities and skill gaps.
Design, develop, implement, and evaluate comprehensive training programs for all levels of the organization.
Create and maintain SOPs, training manuals, instructional guides, e-learning modules, and video-based learning content.
Develop structured onboarding, certification, and recertification programs for hourly employees and managers.
Establish training roadmaps and development pathways that support career growth and succession planning.
Continuously update training materials to reflect operational changes, new products, technology enhancements, and company initiatives.

Operational Excellence & Process Improvement

Identify operational inefficiencies and collaborate with cross-functional teams to improve processes, workflows, and execution standards.
Develop and implement standardized procedures for food preparation, service, sanitation, safety, and customer experience.
Partner with Operations leadership to ensure training programs support business objectives and performance goals.
Analyze training effectiveness and operational performance data to recommend improvements and corrective actions.

New Store Opening Leadership

Lead all training-related activities for new store openings.
Coordinate opening timelines and training schedules with Operations and field support teams.
Manage new store readiness by overseeing:
Smallware’s and operational equipment ordering
Vendor and account setup coordination
Store setup and operational preparation
Training logistics and resource deployment
Serve as the primary liaison between Operations and Training to ensure seamless execution during pre-opening, opening, and post-opening phases.

Field Training Management

Recruit, develop, coach, and manage Corporate Field Trainers.
Ensure consistency in training delivery, coaching methods, and operational standards across all locations.
Schedule and deploy training support resources based on business needs, store performance, and growth initiatives.
Conduct field visits to evaluate training effectiveness, operational compliance, and team performance.

Performance Management & Learning Effectiveness

Training completion rates
Certification compliance
Speed to productivity
Operational performance improvements
Employee engagement and retention
Evaluate participant learning outcomes through assessments, observations, and performance metrics.
Measure the organizational impact of training programs and recommend improvements based on findings.
Ensure training initiatives drive accountability, consistency, and operational excellence throughout the organization.

What we expect from you

Define success metrics to track training impact on store performance, speed to productivity, and team engagement.
Continuously optimize training content based on feedback, outcomes, and business goals.
Foster a culture of operational excellence and continuous improvement.
Evaluate effectiveness in participants' obtaining, retaining and demonstrating of the new acquired knowledge, behaviors, skills, attitudes and competencies.
Evaluate organizational impact (as needed/agreed/required).
Evaluate effectiveness of the instructional design in facilitating effective participant learning.

Job Type

Full-time 40 hrs. per week Available

Schedule Requirement

Day & Evening shift
Able to work Holidays
May require occasional overtime hours with approval

Education

Bachelor’s degree (Preferably in Business)
2-4 years of progressive experience in training and development, ideally in a retail or Food Industry – Coffee related preferred.

License/Certification/ Experience