Training and Development Manager

TSP Talent; Chesterfield (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

TSP talent is seeking a Training & Development Manager to oversee and enhance training programs, ensuring exceptional service quality and customer satisfaction. The role focuses on developing and implementing training strategies aligned with organizational goals, and leading a team of training specialists across the organization in Missouri.

The candidate will design curricula, assess training effectiveness, and drive continuous improvement to maintain high service standards and staff capability

Qualifications

• Proven ability to design and implement training strategies and curricula.
• Strong ability to assess performance and drive continuous improvement.
• Leadership experience managing and developing training teams.
• Excellent communication and organizational skills.
• Customer-focused mindset and commitment to service excellence.

Responsibilities

• Develop curricula and training materials to ensure consistent service standards.
• Implement training strategies and programs across teams.
• Assess performance and training effectiveness, using insights to drive improvements.
• Lead and support a team of training specialists.
• Ensure staff are equipped with the skills needed to excel in their roles.

Skills

Curriculum design

Training program development

Leadership and team development

Communication skills

Customer service excellence

Job description

Training & Development Manager

Oversee and enhance training programs to support exceptional service quality and customer satisfaction. Develop and implement training strategies aligned with organizational goals.

Key Responsibilities

• Develop curricula and training materials to ensure consistent service standards
• Implement training strategies and programs across teams
• Assess performance and training effectiveness, using insights to drive improvements
• Lead and support a team of training specialists
• Ensure staff are equipped with the skills needed to excel in their roles

Qualifications & Skills

• Proven ability to design and implement training strategies and curricula
• Strong performance assessment and continuous improvement skills
• Leadership experience managing and developing training teams
• Excellent communication and organizational skills
• Customer-focused mindset and commitment to service excellence