Customer Service Trainer

Tharp Consulting; Village of Somers (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Tharp Consulting in Wisconsin seeks a training specialist to design, deliver, and improve customer service training for a fast-paced wholesale operation. You will partner with leadership to analyze performance data, identify skill gaps, and craft targeted learning solutions that boost accuracy and service excellence.

The role emphasizes hands‑on instruction, ongoing program refinement, and collaboration with leaders to set clear learning goals and measure impact on performance.

Qualifications

• Proven ability to train and coach customer service teams.
• Strong analytical skills to interpret data and address skill gaps.
• Excellent communication and facilitation skills.
• Comfort working in a structured, performance-driven environment.
• Hands-on, proactive approach to improving processes and service quality.

Responsibilities

• Develop and refine training content, workshops, job aids, and system training
• Deliver hands‑on instruction and support day‑to‑day skill building
• Use performance metrics to assess effectiveness and improve programs
• Collaborate with leadership to identify needs and establish clear learning goals

Skills

Train and coach customer service teams

Analytical interpretation of data

Communication and facilitation

Structured, performance-driven

Hands-on improvement mindset

Job description

(On-site)

Design, deliver, and continuously improve training programs for customer service teams in a fast-paced wholesale environment. Partner with leadership to analyze performance data, identify skill gaps, and create targeted learning solutions that help teams handle high volumes accurately while maintaining exceptional service standards.

Key Responsibilities

• Develop and refine training content, workshops, job aids, and system training
• Deliver hands‑on instruction and support day‑to‑day skill building
• Use performance metrics to assess effectiveness and improve programs
• Collaborate with leadership to identify needs and establish clear learning goals

Qualifications & Skills

• Proven ability to train and coach customer service teams
• Strong analytical skills to interpret data and address skill gaps
• Excellent communication and facilitation skills
• Comfort working in a structured, performance-driven environment
• Hands‑on, proactive approach to improving processes and service quality