Training and Development Analyst

REQ Solutions; San Antonio (TX); On-site; USD 55,000 - 85,000; Part time

Job summary

REQ Solutions is seeking a Learning and Development Specialist to execute learning programs and analyze organizational data to drive business decisions. You will design instructor-led and digital courses, coordinate training schedules, and ensure resources such as LMS and SAP are effectively used to support outcomes.

This 12-month contract role involves collaboration with various business units, delivering training to multiple teams, and applying an instructional design process to create

Qualifications

• Bachelor's degree in Business, Education, or Communication with strong grammar and writing skills, curriculum development, instructional design.
• Demonstrated proficiency in edits related to GIS facilities and planning processes for overhead/underground electric and gas.
• Experience with ESRI ArcGIS applications including ArcMap, ArcFM, Designer and Mobile GIS software.
• Strong organizational, planning, multi-tasking skills to coordinate activities with sound judgment.
• Effective presentation and interpersonal skills; ability to work under pressure.
• Analytical and problem-solving abilities; strong written and verbal communication.

Responsibilities

• Continuously improve training effectiveness by incorporating safety, reliability, and customer service.
• Partner with business units to coordinate, develop and facilitate training programs meeting business outcomes.
• Create and coordinate training schedules; monitor enrollments and course completion; report attendance.
• Organize and maintain training resources including LMS, SAP, and Camtasia.

Skills

Instructional design

Curriculum development

Analytical thinking

Time management

Oral and written communication

Presentation skills

Team coordination

Education

Bachelor's degree in Business/Education/Communication

Master's degree (preferred)

Tools

ArcGIS

ArcMap

ArcFM

Camtasia

LMS (incl. SuccessFactors LMS)

Microsoft Word

Excel

PowerPoint

Job description

Duration: 12 Months Contract + Possibility of Extension

Shift: 8:00 AM to 5:00 PM (Monday to Friday)

Job Description:

Executes learning development programs and processes.

Collects and analyzes organizational and departmental data, identifies best practices and conducts research on industry trends to make business decisions.

Tasks and Responsibilities:

• Continuously improve training effectiveness by incorporating safety, reliability, and customer service.
• Partners with business units and customers to coordinate, develop and facilitate training programs that meet desired business outcomes.
• Creates and coordinates training schedules, monitors course enrolments and ensures course credit up completion, tracks and reports attendance and provides support for pre or post course activities.
• Organizes, coordinates and maintains all training related resources including training materials, audio/visual equipment, LMS System, SAP, and other applicable training software such as Camtasia.
• Manages training development projects, working with subject matter experts and team members to design, develop and improve technical and non-technical training courses.
• Measures and reports learning outcomes by creating and implementing knowledge and skill-based assessments.
• Coordinates, supports and training delivery staff.
• Applies and adapts an instructional design process to create Instructor Led and Computer-Based Training course documentation (i.e., learning objectives, participant guides, facilitator guides, assessments, handouts, visual aids, how-tos, etc.).
• Develops business processes to support and sustain learning outcomes, ensure adherence to work practices and policies as part of the transfer of learning to actual work performance/behavior.
• Conducts analyses of training needs to determine opportunities for improving performance and to provide customized training for all areas.
• Conducts and leads training courses and workshops on Adult Learning Theory, Training Delivery, and other professional skills utilizing performance-based practices.
• Benchmarks, researches, identifies, and implements best practices for training methods and technology into new and revised training programs.
• Creates training-related communication materials, markets the availability of training courses, and promotes developmental opportunities across the enterprise.
• Conducts on-site observations and personnel interviews to determine training needs and support post-training utilization of skills for business unit operating systems or procedures.

Minimum Qualifications:

• Bachelor's degree in Business, Education, or Communication with a strong emphasis on grammar and writing skills, curriculum development, instructional design;
• Demonstrated proficiency in performing edits on gas or electric facilities in GIS;
• Demonstrated proficiency in the planning processes using compatible units associated with the overhead electric, underground electric, and/or gas processes;
• Experience and knowledge of ESRI's ArcGIS applications including ArcMap Schneider's ArcFM, Designer and Mobile GIS software;
• Possess strong organizational, planning, multi-tasking skills to coordinate and organize multiple activities concurrently with sound judgment and initiative;
• Effective presentation and interpersonal skills demonstrating a positive enthusiastic attitude;
• Analytical and problem solving abilities;
• Possess strong and effective oral and written communication skills;
• Ability to grasp new concepts and methods quickly and apply what was learned in a one on one or in a class environment;
• Ability to work in an unstructured environment where flexibility, creativity and thinking outside the box is essential;
• Strong demonstrated character and leadership skills and respected by peers;
• Ability to lead and work with teams under pressure and with time constraints in a calm and professional manner, coordinating with others to achieve desired results and multiple deadlines;
• Personal computer (PC) experience in a Windows environment with Microsoft Word, Excel, Publisher and Power Point application software;
• Possess effective time management skills;
• Ability to meet goals and objectives with minimal direct supervision;
• Ability to work unscheduled time and/or weekends if necessary;

PREFERRED QUALIFICATIONS:

• Master's Degree in Business, Education, or Communication
• Knowledge and experience developing course/workshops documentation using adult learning theory and methodology, experiential learning activities, and facilitation of learning events;
• Ability to implement various training media to include classroom training, CBT, Web, e-learning;
• Previous experience with training preparation, organization maintaining training documentation and effective class delivery;
• Known for establishing and maintaining constructive and effective work relationships; relating well with individuals at all levels of an organization (internally and externally); using diplomacy and tact; diffusing even high-tension situations comfortably.
• Knowledge or experience using Cherwell application, creating, maintaining, and resolving end user's technical issues;
• Knowledge of Success Factors Learning Management System (LMS)