Analyst Employee Development 2

CPS Energy; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

CPS Energy in San Antonio, TX is seeking an experienced Learning and Development specialist to execute training programs, coordinate schedules, and manage LMS and related tools. You will design assessments, deliver instructor-led and computer-based training, and partner with business units to achieve outcomes.

You will develop and sustain learning materials, collaborate with delivery staff, and apply instructional design to drive continuous improvement across the enterprise.

Qualifications

• Bachelor’s degree in business, Education, or Communication with emphasis on grammar and writing, curriculum development, and instructional design.
• Experience documenting courses/workshops using adult learning theory and facilitation skills.
• Ability to deliver training via classroom, CBT, Web, and e-learning formats.
• Maintaining training materials, documentation, and delivery processes.
• Ability to build relationships and work diplomatically with all levels of staff.
• Familiarity with SuccessFactors LMS and Cherwell.

Responsibilities

• Continuously improve training effectiveness by incorporating safety, reliability, and customer service.
• Coordinate, develop and deliver training programs across units to meet business outcomes.
• Create and coordinate training schedules, monitor enrollments, and track attendance.
• Maintain training resources including materials, LMS, SAP, and other training software like Camtasia.
• Measure learning outcomes with assessments and reports.
• Support and coordinate delivery staff for training initiatives.
• Apply instructional design to create course docs (objectives, guides, handouts, etc.).
• Develop business processes to sustain learning outcomes and on-the-job transfer.
• Analyze training needs to identify performance gaps and customize offerings.
• Benchmark and implement best practices for training methods and technology.
• Create training-related communications and promote opportunities enterprise-wide.
• Conduct on-site observations and interviews to refine training needs and post-training usage.

Skills

Organizational skills

Planning and multi-tasking

Presentation skills

Interpersonal skills

Analytical thinking

Written and verbal communication

Time management

Leading under pressure

Windows PC proficiency (Word, Excel, P

Education

Bachelor’s degree in business, Education, or Communication

High School Diploma or GED

Tools

Cherwell

SuccessFactors LMS

SAP

Camtasia

Job description

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We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Pay Grade

13

DEADLINE TO APPLY: November 13, 2026

*Qualifications may warrant placement in a different job level

Executes learning development programs and processes. Collects and analyzes organizational and departmental data, identifies best practices and conducts research on industry trends to make business decisions.

Tasks and Responsibilities

• Continuously improve training effectiveness by incorporating safety, reliability, and customer service.
• Partners with business units and customers to coordinate, develop and facilitate training programs that meet desired business outcomes.
• Creates and coordinates training schedules, monitors course enrollments, and ensures course credit up completion, tracks, and reports attendance, and provides support for pre or post course activities.
• Organizes, coordinates, and maintains all training related resources including training materials, audio/visual equipment, LMS System, SAP, and other applicable training software such as Camtasia.
• Measures and reports learning outcomes by creating and implementing knowledge and skill-based assessments.
• Coordinates, supports and training delivery staff.
• Applies and adapts an instructional design process to create Instructor Led and Computer-Based Training course documentation (i.e., learning objectives, participant guides, facilitator guides, assessments, handouts, visual aids, how-to’s, etc.).
• Develops business processes to support and sustain learning outcomes, ensure adherence to work practices and policies as part of the transfer of learning to actual work performance/behavior.
• Conducts analyses of training needs to determine opportunities for improving performance and to provide customized training for all areas.
• Benchmarks, researches, identifies, and implements best practices for training methods and technology into new and revised training programs.
• Creates training-related communication materials, markets the availability of training courses, and promotes developmental opportunities across the enterprise.
• Conducts on-site observations and personnel interviews to determine training needs and support post-training utilization of skills for business unit operating systems or procedures.
  

Minimum Knowledge and Abilities

Possess strong organizational, planning, multi-tasking skills to coordinate and organize multiple activities concurrently with sound judgment and initiative.

Effective presentation and interpersonal skills demonstrating a positive enthusiastic attitude.

Analytical and problem solving abilities.

Possess strong and effective oral and written communication skills.

Ability to grasp new concepts and methods quickly and apply what was learned in a one on one or in a class environment.

Ability to work in an unstructured environment where flexibility, creativity and thinking outside the box is essential.

Strong demonstrated character and leadership skills and respected by peers.

Ability to lead and work with teams under pressure and with time constraints in a calm and professional manner, coordinating with others to achieve desired results and multiple deadlines.

Personal computer (PC) experience in a Windows environment with Microsoft Word, Excel, Publisher and Power Point application software.

Possess effective time management skills.

Ability to meet goals and objectives with minimal direct supervision.

Ability to work unscheduled time and/or weekends if necessary.

Preferred Qualifications

• Bachelor’s degree in business, Education, or Communication with a strong emphasis on grammar and writing skills, curriculum development, and instructional design;
• Knowledge and experience developing course/workshops documentation using adult learning theory and methodology, experiential learning activities, and facilitation of learning events;
• Ability to implement various training media to include classroom training, CBT, Web, e-learning;
• Previous experience with training preparation, organization maintaining training documentation and effective class delivery;
• Known for establishing and maintaining constructive and effective work relationships; relating well with individuals at all levels of an organization (internally and externally); using diplomacy and tact; diffusing even high-tension situations comfortably.
• Knowledge or experience using Cherwell application, creating, maintaining, and resolving end user’s technical issues;
• Knowledge of Success Factors Learning Management System (LMS).
  

Demonstrating Initiative

Working with Ambiguity

Driving for Results

Evaluating and Implementing Ideas

Driving Continuous Improvement

Communicates Effectively

High School Diploma or GED

Required Certifications

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator.

Ability to travel to and from meetings, training sessions or other business-related events. After hours work may be required.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Some analyst position may require exerting up to 50 pounds of force occasionally.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

Nearest Major Market: San Antonio
Job Segment: Learning, Developer, Power Plant, SAP, ERP, Human Resources, Technology, Energy