Training Analyst / Client Manager

Pioneering Evolution, LLC; Arlington (VA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Paid time off

10 paid holidays

Medical insurance

Vision insurance

Legal assistance

Company-paid life insurance and AD&D

Company-paid disability insurance

Job summary

Pioneering Evolution, LLC is seeking an experienced Training Analyst / Client Manager to develop, update, and deliver training materials for a customer software project. The role requires expertise in curriculum development and Agile processes to ensure quality and applicability.

Responsibilities include leading UAT, updating user manuals, and delivering both one-on-one and group training sessions to clients, while coordinating with stakeholders and ensuring training plans align with project

Qualifications

• 5-10 years of experience in Curriculum Development.
• 5-10 years of experience as Training Instructor.
• Bachelor’s Degree (or equivalent experience).

Responsibilities

• Develop, update, and deliver all required training material for the project.
• Conduct routine User Acceptance Testing (UAT) of software features and upgrades.
• Provide one-on-one and group instruction to software users and stakeholders.

Skills

Microsoft Office Suite

Jira Software Management

Agile ceremonies

Curriculum development

Quality assurance testing

Training delivery

Education

Bachelor’s Degree (or equivalent experience)

Tools

Jira Software Management

Job description

POSITION DESCRIPTION:

Pioneering Evolution is seeking an experienced Training Analyst / Client Manager who will develop, update, and deliver all required training material in support of a customer software project.

The ideal candidate will possess:

• Advanced knowledge of curriculum development processes.
• Strong knowledge and understanding of Agile software development processes.
• Strong attention to detail and ability toconduct quality assurance testing to ensure all developed software functions properly andfulfillcustomerrequirements and expectations.
• Strong capability to analyze training requirements, trends, and program impacts.
• Advanced ability to coordinate and recommend optimal courses of action to meet program training objectives, leveraging organizational, time-management, and decision-making skills.
• Strong ability to plan, coordinate deliverables with stakeholders using collaboration, interpersonal, and engagement skills.
• Ability to develop and update software user manual, Quick Reference Guides, and other training materials to ensure required release updates are included, accurate, and current.
• Ability to conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates as required.
• Ability to troubleshoot complex front-end software interdependencies from the user perspective.
• Ability to provide one-on-one, side by side assistance to software users during scheduled user help sessions and on short notice of customer demand.
• Ability to deliver group-paced instruction of training material in person or in a virtual setting.
• Ability to develop and deliver all required training presentations to the client in accordance with established due dates.
• Ability to support project meetings with stakeholders while performing as a technical consultant.
• Secret Security Clearance or the ability to obtain one.

REQUIRED EXPERIENCE:

• 5-10 years of experience in Curriculum Development
• 5-10 years of experience as Training Instructor
• Bachelor’s Degree (or equivalent experience)

REQUIRED SKILLS AND CERTIFICATIONS:

• Expert knowledge of Microsoft Office Suite products.
• Knowledge of Jira Software Management application.
• Understanding Planning, Budgeting, and Execution Process (PPBE).
• Familiarity with Agile Software development and ability to support Project Manager by leading Agile ceremonies.

WHO WE ARE AND WHAT WE OFFER:

In addition to competitive salaries and opportunities for professional development and advancement, our employees enjoy a comprehensive range of benefits. To keep pace with the changing needs of our employees, we continually evaluate benefit plans. Current benefits include:

• Paid time off
• 10 paid holidays
• Medical insurance
• Vision insurance
• Legal assistance
• Company-paid life insurance and AD&D
• Company-paid long term and short-term disability insurance