Systems Training Specialist II

Jobtailor; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Learning and Development Trainer to facilitate instructor-led software training for associates across implementations.

You will design and deliver curriculum using ADDIE, conduct webinars and in-person sessions, evaluate training outcomes, and collaborate with SMEs and leadership to ensure successful new customer deployments. Travel up to 60%.

Qualifications

• Minimum 5 years of experience delivering software/application training.
• Experience with Instructional Design and development methodologies (ADDIE, backwards design, ABCD objectives).
• Ability to work autonomously, prioritize, and manage multiple projects without supervision.
• Experience using Camtasia, GoAnimate, Articulate360 or similar multimedia tools.
• Experience writing instructor-led webinars, scripts, and user guides preferred.
• Familiarity with web-based conferencing such as Teams, Adobe Connect, or GoToMeeting.

Responsibilities

• Facilitate instructor-led classroom and web-based learning for associates and new customer implementations.
• Provide on-site support for new customer field system training and manage post-training testing and evaluations.
• Gather feedback on training effectiveness and develop on-the-job performance checklists.
• Manage monthly new associate CORE training including scheduling and materials creation.
• Oversee training environments, updates, readiness, and defect tickets.
• Develop and maintain training curriculum using Instructional Design methodologies.

Skills

Training Delivery

Instructional Design

Public Speaking

Autonomy

Stakeholder Management

Communication Skills

Tools

Camtasia

Articulate360

GoAnimate

Teams

Adobe Connect

GoToMeeting

Job description

• Facilitate instructor-led classroom and web-based learning on proprietary business systems and processes for associates as assigned, including new customer implementations.
• Ensure on-site support of new customer field system training Implementation training is accurate, engaging, and successful. Support potential follow up testing, evaluation, and training for new implementations.
• Work with management to gather feedback on training effectiveness, including to: post training surveys, assessments and on the job performance checklists.
• Assist with the management of the monthly new associate CORE training, including scheduling, training delivery, and materials creation and maintenance.
• Oversee software training environments including; updates, readiness for training, and submit and manage defect tickets.
• Build relationships with other internal departments that are dependent on training results and outcomes and report out on successes, action items and other information as needed.
• Serve as a positive representative for training initiatives and acting as a catalyst to help teams understand the why and how of system changes.
• Lead or participate in key initiative projects as defined by the leader of Business Operations Training.
• Develop and maintain training curriculum and materials using Instructional Design methodologies.
• Work with subject matter experts to gather content for training development.
• Participate in needs assessments for training content development.
• Write quality test items (question stems and distractors).
• Develop and maintain job aids, presentations, and instructor and user guides.
• Support the development of training for company-wide training projects as needed.
• All other duties as assigned.

Requirements

• Minimum 5 years of experience delivering software/application training required; healthcare, database, or technical systems or services industry preferred.
• Experience with Instructional Design and development methodology is required (ADDIE, backwards design model, ABCD learning objectives or other similar methodologies).
• Ability to work with autonomy is required, prioritizing work and balancing multiple and/or large-scale projects without supervision.
• Experience using Camtasia, GoAnimate, Articulate360, or other educational multimedia production software preferred.
• Experience writing instructor led webinars (scripts, user guides, interactive exercises) preferred.
• Experience writing test items and distractors preferred.
• Familiarity with the Kirkpatrick Model of training evaluation a plus.
• Some experience with SAFe Agile software development methodology a plus.
• Strong Microsoft Office skills required with ability to quickly learn new computer software.
• Strong written, verbal, and presentational communication skills required.
• Able to present to small (1 on 1) and large groups (100+ attendees), both in-person and virtually.
• Able to present complex information to a variety of audiences while demonstrating confidence and inspiring/motivating other to perform well.
• Proven ability to master the full training cycle.
• Able to establish and manage relationships with stakeholders, associates, Subject Matter Experts, Leadership, and various departments.
• Excellent problem solving and analytical thinking skills.
• Experience with web-based conferencing such as Teams, Adobe Connect, or GoToMeeting required.
• Travel up to 60% of the time required to support New Customer Implementations.

Core Competencies

Demonstrates expertise in delivering software and application training, utilizing Instructional Design methodologies to create effective training materials and curricula. Proven ability to manage training initiatives, evaluate effectiveness, and build relationships with stakeholders across various departments.

Highest-signal resume keywords

• Software/Application Training Delivery
• Instructional Design Methodologies
• Camtasia
• Microsoft Office
• Web-Based Conferencing

ATS Optimization Keywords

Hard Skills

• Training Curriculum Development
• Test Item Writing
• Training Evaluation
• Project Management
• Analytical Thinking

Soft Skills

• Strong Communication Skills
• Relationship Management
• Problem Solving
• Autonomy
• Presentation Skills

Industry Keywords

• Healthcare
• Database Systems
• Technical Systems
• Kirkpatrick Model
• SAFe Agile

Tools & Technologies

• Articulate360
• GoAnimate
• Teams
• Adobe Connect
• GoToMeeting