Trailer Rental Coordinator — Customer Success & Operations

Warehouse on Wheels; Macedonia (OH); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Health Savings Account

Referral program

401k match

Weekly pay

Paid holidays

PTO

Bonus

Job summary

Warehouse On Wheels in Ohio is seeking a motivated customer relations assistant to support pricing, prepare rental agreements, and respond to inquiries. You will work with the General Manager, coordinate with billing, and document transactions as trailers move.

You will build relationships with customers, inspect trailers, and help with minor trailer projects. Proficiency with Word and Excel and a strong service mindset are essential; a HS diploma and a valid driver's license are required.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years experience in direct customer relations.
• Must have a current driver's license.

Responsibilities

• Work with General Manager on pricing for customers
• Prepare rental agreements
• Maintain knowledge of competitors' practices and rental rates
• Promptly respond to and resolve customer inquiries and complaints
• Coordinate with billing for new agreements
• Respond to incoming calls and requests for information
• Assist customers with trailer and container needs
• Listen to customer needs and determine appropriate trailer and container support
• Document each transaction and trailer movements
• Bill back trailer pricing when activated and returned
• Develop and nurture customer relationships
• Perform a complete inspection of trailers and document any defects
• Inspect trailers upon return to confirm condition
• Take photos and document damage for billing
• Assist with minor trailer projects (decals, painting, etc.)

Job description

Warehouse On Wheels in Ohio is seeking a motivated customer relations assistant to support pricing, prepare rental agreements, and respond to inquiries. You will work with the General Manager, coordinate with billing, and document transactions as trailers move.

You will build relationships with customers, inspect trailers, and help with minor trailer projects. Proficiency with Word and Excel and a strong service mindset are essential; a HS diploma and a valid driver's license are required.