Customer Support Specialist

Big Rentals; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A rental company located in Nashville, TN, is seeking a Rental Coordinator for a full-time, hybrid role. You will be the primary contact for customers, managing inquiries, bookings, and reservations efficiently. The ideal candidate will have strong communication skills, experience in customer service, and knowledge of trailer rental operations. An associate's degree or relevant experience is preferred. Flexibility for remote work is available, contributing to a dynamic team environment.

Qualifications

• Ability to maintain clear, professional interactions with clients and team members.
• Focus on achieving solid customer satisfaction.
• Proficiency in managing invoicing and payment processing tasks.

Responsibilities

• Serve as the primary point of contact for customers.
• Handle inquiries, bookings, and reservations efficiently.
• Assist in coordinating the rental and return of trailers and equipment.

Skills

Strong communication skills

Customer service experience

Knowledge of heavy equipment or trailer rental

Organizational skills

Time-management skills

Education

Associate’s degree or equivalent experience

Tools

Rental business software

Job description

Role Description

This full‑time, hybrid position is located in Nashville, TN, with some flexibility for remote work. As a Rental Coordinator, you will serve as the primary point of contact for customers, handle inquiries, bookings and reservations efficiently, manage invoicing, process transactions, and assist in coordinating the rental and return of trailers and equipment. You will work closely with customers and team members to ensure a smooth rental process and maintain high levels of customer satisfaction.

Qualifications

• Strong communication skills and the ability to maintain clear, professional interactions with clients and team members.
• Experience in customer service and a focus on achieving solid customer satisfaction.
• Knowledge of heavy equipment or trailer rental operations; prior experience in a related field is a plus.
• Proficiency in managing invoicing and payment processing tasks with accuracy.
• Organizational and time‑management skills to handle multiple responsibilities effectively.
• Ability to adapt to a hybrid work environment and collaborate in both in‑office and remote settings.
• Associate’s degree or equivalent experience is preferred; familiarity with rental business software is an advantage.