Traffic Operations Leader – Field Ops & Growth

B&M Flagging Services; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Job summary

B&M Flagging Services is seeking an experienced Operations Manager to oversee daily field and office operations, drive safety compliance, and support growth. You will coordinate staffing, manage customer relationships, and lead a hands-on team in a fast-paced traffic control environment.

This leadership role requires strong problem solving, clear communication, and a focus on reliable service delivery. Travel up to 30% and collaboration with contractors, utilities, municipalities, and

Qualifications

• Proven leadership and team-building abilities.
• Strong organizational and communication skills.
• Experience managing field operations and scheduling.

Responsibilities

• Oversee daily field operations, scheduling, and deployment of traffic control personnel and equipment.
• Ensure work is performed safely, efficiently, and in compliance with customer requirements and regulatory standards.
• Coordinate staffing, fleet utilization, and resource planning to support project execution.
• Monitor operational performance and implement process improvements to increase efficiency and service quality.
• Conduct jobsite visits and field audits to ensure safety, quality, and operational consistency.
• Support emergency response and after-hours operational needs as required.
• Build and maintain relationships with contractors, utility companies, municipalities, and project stakeholders.
• Identify and pursue new business opportunities aligned with company growth objectives.
• Participate in customer meetings, networking events, and industry engagements.
• Assist with proposal preparation, pricing development, and contract negotiations.
• Monitor market trends and competitor activity to identify emerging opportunities.
• Support customer retention efforts and expand services with existing customers.
• Serve as a primary point of contact for assigned customers and partners.
• Ensure customer expectations are met through effective communication and responsive service.
• Resolve customer concerns and operational issues in a timely and professional manner.
• Collaborate with field leadership to maintain high levels of customer satisfaction.
• Recruit, onboard, and develop field personnel as business needs grow.
• Provide coaching, guidance, and performance feedback to employees.
• Foster a culture of safety, accountability, and teamwork.
• Assist with workforce planning and employee development initiatives.

Skills

Leadership

Operations management

Scheduling

Safety compliance

Customer relationship management

Education

Bachelor's degree in related field

Tools

MS Office

Job description

B&M Flagging Services is seeking an experienced Operations Manager to oversee daily field and office operations, drive safety compliance, and support growth. You will coordinate staffing, manage customer relationships, and lead a hands-on team in a fast-paced traffic control environment.

This leadership role requires strong problem solving, clear communication, and a focus on reliable service delivery. Travel up to 30% and collaboration with contractors, utilities, municipalities, and