Operations Manager

B&M Flagging Services; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Job summary

B&M Flagging Services is seeking an experienced Operations Manager to oversee daily field and office operations, drive safety compliance, and support growth. You will coordinate staffing, manage customer relationships, and lead a hands-on team in a fast-paced traffic control environment.

This leadership role requires strong problem solving, clear communication, and a focus on reliable service delivery. Travel up to 30% and collaboration with contractors, utilities, municipalities, and

Qualifications

• Proven leadership and team-building abilities.
• Strong organizational and communication skills.
• Experience managing field operations and scheduling.

Responsibilities

• Oversee daily field operations, scheduling, and deployment of traffic control personnel and equipment.
• Ensure work is performed safely, efficiently, and in compliance with customer requirements and regulatory standards.
• Coordinate staffing, fleet utilization, and resource planning to support project execution.
• Monitor operational performance and implement process improvements to increase efficiency and service quality.
• Conduct jobsite visits and field audits to ensure safety, quality, and operational consistency.
• Support emergency response and after-hours operational needs as required.
• Build and maintain relationships with contractors, utility companies, municipalities, and project stakeholders.
• Identify and pursue new business opportunities aligned with company growth objectives.
• Participate in customer meetings, networking events, and industry engagements.
• Assist with proposal preparation, pricing development, and contract negotiations.
• Monitor market trends and competitor activity to identify emerging opportunities.
• Support customer retention efforts and expand services with existing customers.
• Serve as a primary point of contact for assigned customers and partners.
• Ensure customer expectations are met through effective communication and responsive service.
• Resolve customer concerns and operational issues in a timely and professional manner.
• Collaborate with field leadership to maintain high levels of customer satisfaction.
• Recruit, onboard, and develop field personnel as business needs grow.
• Provide coaching, guidance, and performance feedback to employees.
• Foster a culture of safety, accountability, and teamwork.
• Assist with workforce planning and employee development initiatives.

Skills

Leadership

Operations management

Scheduling

Safety compliance

Customer relationship management

Education

Bachelor's degree in related field

Tools

MS Office

Job description

B&M Flagging Services is a growing traffic control company focused on building a reliable, safety-driven team to support roadway and utility projects. As we expand, we are looking for individuals who take pride in their work, show up ready to contribute, and want to be part of a company where every role matters. We are committed to creating a strong, dependable team that delivers safe, efficient work zones while growing together.

Position Summary

The Operations Manager is responsible for managing day-to-day operational activities while supporting the growth and expansion of B&M Flagging Services. This role oversees workforce scheduling, field operations, safety compliance, customer service, and operational performance while actively building and maintaining customer relationships and identifying new business opportunities.

This is a hands-on leadership position requiring strong operational management, problem-solving skills, and a customer-focused approach to support both service delivery and business growth.

Key duties and responsibilities

Operations Management

• Oversee daily field operations, scheduling, and deployment of traffic control personnel and equipment.
• Ensure work is performed safely, efficiently, and in compliance with customer requirements and regulatory standards.
• Coordinate staffing, fleet utilization, and resource planning to support project execution.
• Monitor operational performance and implement process improvements to increase efficiency and service quality.
• Conduct jobsite visits and field audits to ensure safety, quality, and operational consistency.
• Support emergency response and after-hours operational needs as required.

Business Development

• Build and maintain relationships with contractors, utility companies, municipalities, and project stakeholders.
• Identify and pursue new business opportunities aligned with company growth objectives.
• Participate in customer meetings, networking events, and industry engagements.
• Assist with proposal preparation, pricing development, and contract negotiations.
• Monitor market trends and competitor activity to identify emerging opportunities.
• Support customer retention efforts and expand services with existing customers.

Customer Relationship Management

• Serve as a primary point of contact for assigned customers and partners.
• Ensure customer expectations are met through effective communication and responsive service.
• Resolve customer concerns and operational issues in a timely and professional manner.
• Collaborate with field leadership to maintain high levels of customer satisfaction.
• Recruit, onboard, and develop field personnel as business needs grow.
• Provide coaching, guidance, and performance feedback to employees.
• Foster a culture of safety, accountability, and teamwork.
• Assist with workforce planning and employee development initiatives.

Safety

• Promote and enforce company safety policies and industry best practices.
• Ensure compliance with OSHA, DOT, MUTCD, and customer-specific requirements.
• Support incident investigations, corrective actions, and continuous improvement efforts.
• Maintain required operational records and documentation.
• Assist with budgeting, forecasting, and cost management activities.
• Review project performance and operational metrics.
• Support invoicing, payroll coordination, and customer billing accuracy.
• Track key performance indicators to support decision-making and business growth.

Other

• Perform other duties as assigned to support departmental and organizational goals, including tasks outside of the primary job function as operational needs evolve.

Qualifications

• Experience in traffic control, construction, utilities, or related field preferred
• Proven ability to build and lead operations in a startup or growth environment
• Strong leadership, communication, and problem-solving skills
• Knowledge of safety regulations and compliance standards (OSHA, DOT, etc.)
• Experience with budgeting, business development, and operations management
• Ability to work in a fast-paced, hands-on environment

Required

• 3+ years of experience in traffic control, construction, utilities, transportation, or related industries.
• Experience leading field operations, crews, or project activities.
• Demonstrated ability to build and maintain customer relationships.
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with acceptable driving record.

Preferred

• Traffic control industry experience.
• Experience with utility or roadway construction projects.
• Experience supporting business development, sales, or proposal activities.
• Knowledge of OSHA, DOT, and MUTCD regulations.
• Experience with workforce scheduling and operational planning.

Job Type

Full-Time, Salary (Exempt)

• Paid Time Off
• Paid Holidays

Physical & Travel Requirements

This role requires up to 30% travel, including overnight travel and occasional short-notice travel during storm or emergency response events. Travel may include visits to project sites, utility partners, and corporate offices. A valid driver’s license and ability to travel by vehicle and air are required.

The position is primarily office-based but includes periodic field visits to active construction and utility sites. Candidates must be able to sit for extended periods, work at a computer, communicate effectively, and occasionally stand, walk uneven terrain, climb stairs, and wear required PPE (hard hat, safety glasses, high-visibility vest, composite-toe boots). Ability to lift up to 25 pounds occasionally is required.

Storm Duty & Operational Support Requirement

As a company supporting critical infrastructure and emergency response operations, all employees share a responsibility to support storm restoration and emergency response efforts when activated. Storm duty may require extended hours, travel to affected areas, and temporary reassignment of duties to meet operational needs. While on storm duty, employees may be required to assist in functions outside of their regular role or department to support restoration, logistics, safety, or administrative efforts. Flexibility, teamwork, and a willingness to respond where needed are essential components of employment.

Schedule

• Varies Due To Nature of Industry (M-F)

B&M Flagging Services, a division of GMB Powerline Services, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

B&M Flagging Services does not accept unsolicited resumes or candidate submissions from outside recruiters, staffing agencies, or third-party firms. Any resumes received from such entities will be considered unsolicited and the property of GMBW, with no fees payable. We hire directly and encourage all interested candidates to apply through our official job postings.