Traffic Operations Dispatcher – Incident Response & TMC Monitoring

Kapsch Group; Lee's Summit (MO); On-site; USD 22,000 - 32,000; Full time

Job summary

Kapsch TrafficCom is seeking a TMC Dispatcher/Operator for Kansas City Scout, the nation’s bi-state Traffic Management Center. Based in Lee’s Summit, MO, you will monitor traffic via ATMS, dispatch emergency units, and coordinate first responders to incidents to restore flow.

Pay is $19.77/hour with a comprehensive benefits package. Responsibilities include posting DMS messages, CCTV monitoring, and communicating with police, emergency centers, and media.

Qualifications

• High School diploma.
• Strong listening, written, and verbal communication skills.
• Detail oriented with the ability to multi-task.
• Proficient with computers and MS Office applications to include Word, Excel, and Access
• Ability to quickly enter and manage a real-time data entry, and rapidly assess a situation and act decisively
• Facilitate incident management which includes: detection, verification, response, clearance
• Dispatch Emergency Response Personnel and coordinate with Kansas Highway Patrol’s Motorist Assist Vehicle units
• Monitor all active traffic events that occur during the shift and ensure that the information is entered correctly into systems and traffic related messages
• Troubleshoot and resolve system related problems with the assistance of Information Systems Technologists
• Coordination with other operations staff with regards to various agencies and general control room coordination especially at shift change
• Assist with the data collection for various reports including Travel Speed, Travel Time, Incident, Field Equipment Failures, and any other reports that are provided by the Traffic Management Center.
• Ability to work in a team environment

Responsibilities

• Create and post messages for the region’s Dynamic Message Signs (DMS)
• View traffic conditions on the Closed Circuit Television (CCTV)
• Monitor traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV cameras, Emergency Response/Motorist Assist, Law Enforcement reports, internal systems, etc.
• Communicate with emergency services such as state and local police, emergency communications centers, emergency response/motorist assist, maintenance departments, the general public and media outlets

Skills

Typing

Data entry

Customer service

CAD dispatch

Education

High School diploma

Tools

CAD system

Job description

Kapsch TrafficCom is seeking a TMC Dispatcher/Operator for Kansas City Scout, the nation’s bi-state Traffic Management Center. Based in Lee’s Summit, MO, you will monitor traffic via ATMS, dispatch emergency units, and coordinate first responders to incidents to restore flow.

Pay is $19.77/hour with a comprehensive benefits package. Responsibilities include posting DMS messages, CCTV monitoring, and communicating with police, emergency centers, and media.