Traffic Management Center Operator

Kapsch; Kansas City (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Kapsch TrafficCom is seeking a TMC Dispatcher/Operator for Kansas City Scout in Lee’s Summit, MO. You will monitor traffic via ATMS, operate CCTV and DMS, and coordinate EMS responses to incidents to restore flow efficiently.

Strong communication, data entry, and multi-tasking are essential as you work with police, emergency services, and field crews in a high-volume dispatch environment. Benefits included.

Qualifications

• High School diploma required.
• Strong listening, written and verbal communication skills.
• Detail oriented with ability to multi-task.
• Proficient with computers and MS Office (Word, Excel, Access).
• Ability to enter real-time data and act decisively.
• Dispatch emergency personnel and coordinate with law enforcement.
• Monitor active traffic events and ensure accurate system entries.
• Troubleshoot with IS Technologists and coordinate shift changes.
• Collaborate with other operations staff on agency coordination.
• Assist data collection for reports such as travel speed/time and incidents.

Responsibilities

• Create and post messages for Dynamic Message Signs (DMS).
• View traffic conditions on CCTV.
• Monitor traffic status and incidents using CCTV and reports.
• Communicate with emergency services and media as needed.

Skills

Strong communication skills

Detail oriented

Multi-tasking

Data entry

Teamwork

CAD system experience

Education

High School diploma

Tools

MS Office

CAD system

Job description

Kapsch is one of Austria’s most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.

The Role:

The TMC Dispatcher/Operator will work at Kansas City Scout, the nation’s only bi-state Traffic Management Center (TMC). In this role, you will provides traffic management support for the Kansas City metro area via the use of an advanced traffic management system (ATMS) software. This system integrates field devices that include traffic detection software, closed circuit television (CCTV) and static message boards referred to as dynamic message signs (DMS). Basic duties include monitoring traffic flow, work zones, and traffic congestion. For emergency incidents, the position requires dispatching MoDOT Emergency Response units and/or coordinating first responders to the incident location along with KDOT’s Motorist Assist units if the incident is located on the Kansas side of the metropolitan area. The position requires a response with appropriate actions for warning drivers, coordinating first responders, and taking steps necessary to assist in restoring traffic flow to normal conditions.

The pay rate for this position is $18.00 per hour along with eligibility to participate in Kapsch’ s comprehensive benefit package. The work location is based in Lee’s Summit, Missouri.

Responsibilities:

• Create and post messages for the region’s Dynamic Message Signs (DMS)
• View traffic conditions on the Closed Circuit Television (CCTV)
• Monitor traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV cameras, Emergency Response/Motorist Assist, Law Enforcement reports, internal systems, etc.
• Communicate with emergency services such as state and local police, emergency communications centers, emergency response/motorist assist, maintenance departments, the general public and media outlets

What we are looking for:

• High School diploma
• Strong listening, written, and verbal communication skills
• Detail oriented with the ability to multi-task
• Proficient with computers and MS Office applications to include Word, Excel, and Access
• Ability to quickly enter and manage a real-time data entry, and rapidly assess a situation and act decisively
• Facilitate incident management which includes: detection, verification, response, clearance
• Dispatch Emergency Response Personnel and coordinate with Kansas Highway Patrol’s Motorist Assist Vehicle units
• Monitor all active traffic events that occur during the shift and ensure that the information is entered correctly into systems and traffic related messages
• Troubleshoot and resolve system related problems with the assistance of Information Systems Technologists
• Coordination with other operations staff with regards to various agencies and general control room coordination especially at shift change
• Assist with the data collection for various reports including Travel Speed, Travel Time, Incident, Field Equipment Failures, and any other reports that are provided by the Traffic Management Center.
• Ability to work in a team environment

Our top candidates will have:

• Experience working with a multi-monitor-computer workstation
• Typing and/or data entry experience
• Customer service or call center experience
• Previous dispatch experience in a high volume environment using a CAD system

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug‑free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to [e-mail] to advise of the nature of your request along with your contact information.