Traffic Management Center Operator: Real-Time Traffic & Incidents

Kapsch Group; Chesterfield, Northern (MO, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Kapsch TrafficCom in Chesterfield, MO is hiring a Traffic Management Center (TMC) Operator to monitor traffic conditions, coordinate incident responses, and provide traveler information to the public. This role requires strong communication, multi-monitor workstation proficiency, and knowledge of local roadways.

Shift options include AM/PM with a full-time schedule. The position emphasizes accuracy, teamwork, and real-time data management in a 24/7 operation.

Qualifications

• High School diploma or GED required.
• College degree or related work experience in transportation, public safety, dispatch, or customer service preferred.

Responsibilities

• Operate ITS technologies including cameras, sensors, and information systems to monitor traffic conditions.
• Identify and track incidents and roadway issues using CCTV, patrol and police reports, and other data sources.
• Coordinate and dispatch responses to roadway incidents via radio, phone, or internal systems.
• Input and manage data in real-time systems, maintaining accurate records of incidents and response actions.
• Assist with compiling traffic and incident data for reports including travel time, incident summaries, and equipment status.
• Provide traveler information to the public through variable message signs, websites, and partner agencies.
• Work collaboratively with teammates, first responders, and other stakeholders to manage daily operations.

Skills

Windows OS

Typing speed

Geography knowledge

Communication skills

Teamwork

Education

High School diploma or GED

Job description

Kapsch TrafficCom in Chesterfield, MO is hiring a Traffic Management Center (TMC) Operator to monitor traffic conditions, coordinate incident responses, and provide traveler information to the public. This role requires strong communication, multi-monitor workstation proficiency, and knowledge of local roadways.

Shift options include AM/PM with a full-time schedule. The position emphasizes accuracy, teamwork, and real-time data management in a 24/7 operation.