System Operator I Trainee - Part Time

WSP; New York (NY); On-site; USD 33,000 - 55,000; Part time

Benefits offered by this job

Paid sick leave

Paid vacation

Parental leave

Bereavement leave

Job summary

WSP is seeking a Part Time System Operator I Trainee in Long Island City, NY. You will operate ITS traffic systems, monitor CCTV, and support incident management while following SOPs to ensure safety and efficiency.

Ideal candidates have a high school diploma, up to 2 years’ experience, and strong MS Office skills. The role requires flexibility across shifts, including evenings and weekends.

Qualifications

• High school diploma or equivalent.
• 0-2 years of experience.
• Ability to work in a fast-paced environment.
• Ability to handle phone calls efficiently and professionally.
• Familiarity with MS Office applications, spreadsheets and databases.

Responsibilities

• Operate ITS traffic management systems to manage incidents on roadways and improve traffic conditions.
• Monitor roadways via CCTV surveillance cameras and detection systems.
• Monitor ITS devices and computer equipment.
• Perform routine daily checklist of all ITS devices and control room equipment.
• Troubleshoot system failures and maintain equipment ticket databases.
• Post traveler information messages on VMS and verify message accuracy.
• Enter incident information into Traveler Information Systems (TIS) using IMP.
• Coordinate with JTMC partners and NYSDOT Region TMCs for incident support.
• Adhere to SOPs for incident detection, dispatch, monitoring and documentation.
• Prioritize traveler safety and quality of life in incident response.

Skills

Typing 35 wpm

MS Office

Roadway maps knowledge

Fast-paced environment

Professional phone handling

Education

High school diploma or equivalent

Tools

MS Office

Job description

WSP is currently initiating a search for a Part Time System Operator I Trainee for our Long Island City, NY office.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client's objectives and solves their challenges.

Your Impact

• Operate various computer-based traffic & freeway management systems to manage incidents on roadways and improve traffic conditions
• Monitor roadways via CCTV surveillance cameras and detection systems
• Monitor all Intelligent Transportation System (ITS) devices and computer equipment associated with the systems
• Perform routine daily checklist of all ITS devices and control room equipment
• Troubleshoot system failures and help maintain equipment ticket databases
• Posting traveler information messages and checking the accuracy and validity of the messages displayed on all Variable Message Signs (VMS)
• Enter incident information into Traveler Information Systems (TIS) using our Incident Management Portal (IMP)
• Familiarity with state-maintained roadways, comprehension of ITS device types, usage purposes, and locations of VMS and CCTV devices
• Skilled operation of all ITS equipment, computers and software(s) associated with ITS systems
• Utilize ITS equipment for incident management and travel time messaging, prioritizing traveler safety and quality of life
• Use of standard operating procedures (SOPs) to detect, dispatch, monitor, and document roadway incidents
• Coordinate with Joint Transportation Management Center (JTMC) partners as well as adjacent NYSDOT Region TMCs to coordinate resources for incidents that may affect regional travel
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
  

Who You Are

Required Qualifications

• High school Diploma or equivalent
• 0-2 Years of experience
• Ability to work in a fast-paced environment
• Ability to handle phone calls efficiently and professionally.
• Familiarity and ability to use MS Office applications, spreadsheets and databases
  Public, internal and external relations Work well with internal and external partners to achieve common goals
• Must be able to type at a minimum speed of 35 words per minute.
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays. Due to the nature of the position, short notice overtime may be required. Due to the demands of this position, outstanding attendance is required.
• All candidates must successfully pass a New York State Police (NYSP) Criminal History Background Check
  

All candidates must successfully pass a NYSP Criminal History Background Check.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary: $33,200 - $54,780

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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