Part Time System Operator I - Traffic Operations

WSP; Town of Mount Pleasant (NY); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Benefits package

Job summary

WSP seeks a Part Time System Operator I for its Hawthorne, NY office to support Mobility Operations and monitor ITS systems. You will be involved in real-time operations and data collection to meet client objectives.

The role requires strong communication, basic IT skills, and the ability to coordinate with NYSDOT and internal teams. This is a part-time position located at Hawthorne.

Qualifications

• High School diploma required.
• 0-2 years of experience with a TMC type facility and/or traffic management.
• Strong oral and written communication skills.
• Proficiency with MS Office applications, spreadsheets and databases.
• Ability to work with internal, external and partner groups.
• Analytical and organizational skills.
• Experience with digital roadway maps and roadway elements is a plus.

Responsibilities

• Provide human monitoring and operation of ITS devices and traffic control devices per SOP guidance.
• Manage Traffic Incident responses and coordinate roadway concerns.
• Dispatch maintenance crews for snow/ice events.
• Enter data for incidents, events, and logs.
• Assist in traffic data collection and troubleshooting with ITS/ATMS systems.
• Identify, troubleshoot and document device failures and issue repair work orders.
• Respond to notices of roadwork, incidents, and other alerts to coordinate Department responses.
• Communicate roadway conditions to operational partners and stakeholders.
• Generate reports from archived ITS data and backups.

Skills

Oral and written communication

Analytical and organizational skills

Education

High School diploma

Tools

MS Office

Job description

WSP is currently initiating a search for a Part Time System Operator I for our Hawthorne, NY office.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Your Impact

• Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
• Traffic Incident Management
• Coordination of responses for roadway concerns
• Dispatching of maintenance crews for snow/ice events
• Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance of troubleshooting using manual and automated
  data collection and surveillance features of the ATMS/ITS and other TMC systems.
• Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
• Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
• Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
• Respond to inquiries about TMC/ITS operations as directed by the State.
• Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, preparation of reports, accommodation of visitors, providing tours at the center, and meetings at locations away from the TMCs.
• Perform backups of ITS software, archive data records, and generate reports from archived data.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
  

Who You Are

Required Qualifications

• High School diploma
• 0-2 years of experience with a TMC type facility and/or traffic management
• Oral and written communication
• Computer/Software – including MS Office applications, spreadsheets and databases
• Public, internal and external relations (works well with internal, external and partner groups and individuals)
• Analytical and organizational skills
• Oral and written communication skills
• Software including: MS Office applications and spreadsheets
• Capable of working well with co-workers and NYSDOT staff
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations.

All candidates must successfully pass a NYSP Criminal History Background Check.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Salary: $24/hr

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.