System Operator II - Traffic Operations

WSP Global Inc.; Town of Mount Pleasant (NY); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Retirement savings

Paid sick leave

Paid vacation

Paid parental leave

Bereavement, voting and naturalization

Job summary

WSP Global Inc. in Hawthorne, NY is seeking a System Operator II to monitor ITS devices and support transportation management. You will work with the Mobility Operations Team to respond to incidents and ensure smooth operations.

You will dispatch maintenance crews, log events, and assist in data collection and troubleshooting. A low experience requirement (0-2 years) and strong communication skills are expected.

Qualifications

• High School diploma.
• 0-2 years of experience with a TMC type facility and/or traffic management.
• Oral and written communication.
• Computer/Software – MS Office applications, spreadsheets and databases.
• Public, internal and external relations (works well with internal, external and partner groups and individuals).
• Analytical and organizational skills.
• Oral and written communication skills.
• Software including: MS Office applications and spreadsheets.
• Capable of working well with co-workers and NYSDOT staff.
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements.
• Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations.

Responsibilities

• Provide human monitoring and operation of ITS devices and take actions based on SOP guidance.
• Traffic Incident Management.
• Coordination of responses for roadway concerns.
• Dispatching maintenance crews for snow/ice events.
• Database entry for all activities related to incidents, events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance and troubleshooting using ATMS/ITS features.
• Identify and document device failures and issue repair work orders.
• Receive and respond to notices of roadwork, incidents, or reports affecting State equipment or assets.
• Answer inquiries and coordinate response with operational partners.
• Prepare reports and data for evaluation by the State.
• Backups of ITS software and generation of reports from archived data.
• Adhere to WSP Code of Conduct and safety policies.

Skills

Oral and written communication

Analytical skills

Organizational skills

Public relations

Team collaboration

MS Office

Education

High School diploma

Tools

MS Office

Job description

WSP is currently initiating a search for a System Operator II

This position will work out of our Hawthorne, NY office.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Your Impact

• Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
• Traffic Incident Management
• Coordination of responses for roadway concerns
• Dispatching of maintenance crews for snow/ice events
• Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
• Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
• Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
• Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
• Respond to inquiries about TMC/ITS operations as directed by the State.
• Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, preparation of reports, accommodation of visitors, providing tours at the center, and meetings at locations away from the TMCs.
• Perform backups of ITS software, archive data records, and generate reports from archived data.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies

Who You Are

Required Qualifications

• High School diploma
• 0-2 years of experience with a TMC type facility and/or traffic management
• Oral and written communication
• Computer/Software – including MS Office applications, spreadsheets and databases
• Public, internal and external relations (works well with internal, external and partner groups and individuals)
• Analytical and organizational skills
• Oral and written communication skills
• Software including: MS Office applications and spreadsheets
• Capable of working well with co-workers and NYSDOT staff
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations

All candidates must successfully pass a NYSP Criminal History Background Check.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career.

• coverage related to medical, dental, vision, disability, and life
• retirement savings
• paid sick leave
• paid vacation (or other personal time)
• paid parental leave
• paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings

Expected Compensation: $27/hr

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.