Trading Tech Support Analyst — Client Services

FlexTrade; Village of Great Neck (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

FlexTrade Systems, Inc. is seeking a Client Services Developer to serve as the first line of support for client-reported issues, troubleshoot problems, and coordinate with internal teams to resolve incidents.

The role involves communicating clearly with clients and participating in occasional after-hours rotations. You should bring a solid understanding of financial markets, trading workflows, and trading platforms, plus strong written and verbal communication.

Qualifications

• Solid understanding of financial markets, trading, and clearing workflows.
• Working knowledge of trading platforms and network infrastructure.
• Strong verbal and written communication skills.
• Analytical and proactive approach to problem-solving.
• Ability to remain calm and professional under pressure.
• Strong interpersonal skills and the ability to build relationships across teams.

Responsibilities

• Serve as the first line of support for client-reported issues.
• Troubleshoot and resolve technical problems, escalating when necessary.
• Maintain clear and professional communication with clients.
• Collaborate with internal teams to drive issue resolution.
• Participate in shift rotations, including occasional weekend and after-hours support.

Skills

Financial markets

Trading platforms

Communication skills

Analytical mindset

Interpersonal skills

Pressure management

Job description

FlexTrade Systems, Inc. is seeking a Client Services Developer to serve as the first line of support for client-reported issues, troubleshoot problems, and coordinate with internal teams to resolve incidents.

The role involves communicating clearly with clients and participating in occasional after-hours rotations. You should bring a solid understanding of financial markets, trading workflows, and trading platforms, plus strong written and verbal communication.