Client Success Engineer — FX Trading Tech Support

smartTrade; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

smartTrade in New York is seeking a Client Services Expert to join their team. In this role, you will collaborate with the Client Services Team Lead to provide top-notch IT support across the Americas.

Your responsibilities will include managing support tickets, ensuring customer satisfaction, and acting as a subject matter expert for product solutions. Ideal candidates will have experience in client services, electronic trading, and possess strong communication skills.

Qualifications

• Strong communication skills and a positive attitude toward clients and team.
• Prior experience in a Client Services position related to Foreign Exchange/Electronic trading.
• General knowledge of Linux systems.
• Familiarity with Java programming is advantageous.
• Understanding of databases is beneficial.
• Experience handling electronic trading projects is ideal.
• Ability to prioritize tasks and stay organized.

Responsibilities

• Act as a technical and functional referent for the team.
• Ensure high levels of customer satisfaction.
• Manage support tickets, calls, and emails effectively.
• Follow up on issues and create action plans.
• Communicate client feedback to product development teams.
• Collaborate with cross-functional teams to meet client needs.
• Identify enhancements for client relationships and systems.

Skills

Communication skills

Client Services experience in Foreign Exchange/Electronic trading

Linux system knowledge

Java knowledge

Database knowledge

FIX protocol experience

Self-organization

Job description

smartTrade in New York is seeking a Client Services Expert to join their team. In this role, you will collaborate with the Client Services Team Lead to provide top-notch IT support across the Americas.

Your responsibilities will include managing support tickets, ensuring customer satisfaction, and acting as a subject matter expert for product solutions. Ideal candidates will have experience in client services, electronic trading, and possess strong communication skills.