Trade Support Engineer — Live Trading & Automation

Chicago Trading Company; Chicago (IL); Hybrid; USD 175,000 - 225,000; Full time

Benefits offered by this job

Generous time off

Insurance coverage

Paid parental leave

Free breakfast and lunch

Wellness reimbursement

Job summary

Chicago Trading Company (CTC) seeks a highly motivated Trade Support Engineer to work directly with traders and developers to troubleshoot live trading issues, manage incidents, and ensure the stability of production trading systems.

You will diagnose under pressure, provide rapid resolutions, and communicate clearly across technical and non‑technical teams, with a hybrid workplace model common at CTC.

Qualifications

• Experience troubleshooting in a Linux environment via CLI.
• Proficient in Python and Bash scripting for automation.
• Experience supporting end users in a high‑pressure, fast‑paced environment.
• Excellent problem‑solving and communication skills; comfortable working with technical and non‑technical teams.
• Detail‑oriented with a proactive, ownership‑driven approach to incident management and process improvement.
• Experience querying databases (SQL, Snowflake) preferred.

Responsibilities

• Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders.
• Monitor real‑time production environments, respond to anomalies, and escalate as needed.
• Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency.
• Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery.
• Contribute to process improvements, documentation, and knowledge‑sharing materials (runbooks, FAQs, retrospectives).
• Own incident response, follow up on lessons learned, and drive continuous improvement of support operations.

Skills

Linux CLI

Python

Bash scripting

End-user support

Problem solving

Communication

SQL/Snowflake

Job description

Chicago Trading Company (CTC) seeks a highly motivated Trade Support Engineer to work directly with traders and developers to troubleshoot live trading issues, manage incidents, and ensure the stability of production trading systems.

You will diagnose under pressure, provide rapid resolutions, and communicate clearly across technical and non‑technical teams, with a hybrid workplace model common at CTC.