Technical Analyst

FlexTrade; Village of Great Neck (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

FlexTrade Systems, Inc. is seeking a Client Services Developer to serve as the first line of support for client-reported issues, troubleshoot problems, and coordinate with internal teams to resolve incidents.

The role involves communicating clearly with clients and participating in occasional after-hours rotations. You should bring a solid understanding of financial markets, trading workflows, and trading platforms, plus strong written and verbal communication.

Qualifications

• Solid understanding of financial markets, trading, and clearing workflows.
• Working knowledge of trading platforms and network infrastructure.
• Strong verbal and written communication skills.
• Analytical and proactive approach to problem-solving.
• Ability to remain calm and professional under pressure.
• Strong interpersonal skills and the ability to build relationships across teams.

Responsibilities

• Serve as the first line of support for client-reported issues.
• Troubleshoot and resolve technical problems, escalating when necessary.
• Maintain clear and professional communication with clients.
• Collaborate with internal teams to drive issue resolution.
• Participate in shift rotations, including occasional weekend and after-hours support.

Skills

Financial markets

Trading platforms

Communication skills

Analytical mindset

Interpersonal skills

Pressure management

Job description

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having Fun truly makes FlexTrade a wonderful place to work.

Client Services Development team:

Key Responsibilities:

• Serve as the first line of support for client-reported issues.
• Troubleshootand resolve technical problems, escalating when necessary.
• Maintain clear and professionalcommunication with clients.
• Collaborate with internal teams to drive issue resolution.
• Participate in shift rotations, including occasional weekend and after-hours support

Qualifications & Skills:

• Solid understanding of financial markets, trading, and clearing workflows.
• Working knowledge of trading platforms and network infrastructure.
• Strong verbal and written communication skills.
• Analytical and proactive approach to problem-solving.
• Ability to remain calm and professional under pressure.
• Strong interpersonal skills and the ability to build relationships across teams.

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.