Trading Analytics & Client Success Manager

FlexTrade; Village of Great Neck (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

FlexTrade Systems is seeking a highly motivated Client Services Manager / Trading Analytics Specialist to support growth in our TCA and Trade Surveillance business. You will work with buy-side and sell-side desks, onboarding clients, delivering analytics, and troubleshooting data and workflow issues.

The role sits at the crossroads of trading workflows, client onboarding, and product feedback, with growth potential across analytics, strategy, and trading technology.

Qualifications

• 3–7+ years of experience in institutional trading, TCA, EMS/OEMS, market structure, surveillance, trading operations, or fintech client services.
• Strong understanding of equities trading workflows and electronic trading environments.
• Experience working with institutional clients including asset managers, hedge funds, broker-dealers, or asset owners.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Comfortable interpreting large datasets and identifying trends or anomalies.
• Excellent communication and presentation skills with the ability to explain complex concepts clearly.
• Ability to manage multiple projects and clients simultaneously in a fast-paced environment.
• Self-starter mentality with strong ownership and accountability.

Responsibilities

• Lead onboarding for new TCA and surveillance clients across equities and multi-asset workflows.
• Gather and document client requirements, workflows, reporting needs, and data specifications.
• Coordinate with client tech teams and internal engineering on connectivity, FIX workflows, APIs, SFTP setup, and data ingestion.
• Validate and reconcile incoming order and execution data to ensure data quality and accuracy.
• Manage implementation timelines, testing, UAT, training, and go-live support.
• Serve as a primary point of contact for institutional clients and conduct regular reviews.
• Deliver analytics presentations and explain trading results to traders and PMs.
• Troubleshoot client issues related to data, benchmarks, analytics, reporting, and platform workflows.
• Build trusted relationships through proactive communication and high-touch support.
• Analyze pre-trade, real-time, and post-trade analytics and support trade surveillance workflows.
• Assist clients with benchmarking, peer analysis, broker evaluations, and execution optimization.
• Help clients interpret trends across execution performance, liquidity, and algorithm behavior.
• Partner with Sales, Product, Engineering, and Data teams to translate feedback into product enhancements.

Skills

Institutional trading

TCA

EMS/OEMS

market structure

surveillance

trading operations

fintech client services

Tools

FIX protocol

APIs

market data feeds

Job description

FlexTrade Systems is seeking a highly motivated Client Services Manager / Trading Analytics Specialist to support growth in our TCA and Trade Surveillance business. You will work with buy-side and sell-side desks, onboarding clients, delivering analytics, and troubleshooting data and workflow issues.

The role sits at the crossroads of trading workflows, client onboarding, and product feedback, with growth potential across analytics, strategy, and trading technology.