Trading Platform Technical Support Engineer

Finonex

United States

On-site

USD 55,000 - 85,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Finonex is seeking a Technical Support Engineer to join our Customer Experience team in the United States. You will troubleshoot complex issues, improve internal tools, and deliver outstanding support for our trading platforms and internal systems.

This hands-on role thrives on problem solving, cross‑functional collaboration, and maintaining strong customer relationships. Experience with B2B technical support, on‑call rotations, and familiarity with Jira/Azure DevOps, SQL, and cloud environments

Qualifications

Proven experience in B2B technical support or equivalent military tech.
English fluency (written and spoken).
Experience with ticketing and project management systems (Jira, Azure DevOps - advantage).
Experience with CRM platforms (Microsoft Dynamics 365 - advantage).
Strong troubleshooting skills with logs (ElasticSearch, Coralogix, Grafana - advantage).
Familiarity with SQL queries and databases (MySQL, MongoDB).
Experience with Windows environments (Active Directory, Command-line).
Ability to work Monday to Friday and to be part of an on-call rotation (off-hours/weekends).
Ability to work independently and under pressure.

Responsibilities

Troubleshoot and resolve complex technical issues across our products
Research, analyze, and escal ...
Provide top-quality support to B2B clients and internal users
Follow standard procedures for proper escalation of unresolved issues and other customer's needs to the appropriate internal teams
Build and maintain strong customer relationships
Contribute to documentation and internal knowledge base articles
Stay up to date with company products and tools to support requests in the best possible way