Technical Support Engineer - FinTech & Crypto Onboarding

Paxos; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Paxos is seeking a Technical Support Engineer to shape global support operations and preempt issues before they affect customers. You will document scalable processes, collaborate with Solutions Engineers for onboarding, and partner with engineering to improve features while maintaining a strong customer focus.

You will work with enterprise clients in trading and liquidity support, coordinate with Asset/Brokerage Ops, and drive proactive improvements across the support function to enable rapid

Qualifications

• 2-3+ years in technical support or customer-facing engineering.
• Experience collaborating with engineers, product managers, and enterprise or institutional clients.
• Strong troubleshooting, documentation, and incident management skills; working knowledge of cloud platforms, APIs, and fintech compliance requirements.
• Experience with brokerage or trading operations, whether through trade lifecycle support, asset movement, or working alongside ops teams to resolve execution issues.
• Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context.
• Self-directed and accountable; you surface issues, propose solutions, and follow through without being prompted.
• Bonus: hands-on experience with blockchain, crypto, or digital asset platforms.

Responsibilities

• Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.
• Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.
• Proactive Support: Go beyond issue reporting to monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.
• Process Automation: Identify manual, repetitive workflows across the support function and build automations that free the team to focus on higher-impact work and get ahead of customer issues before they surface.
• Brokerage Support: Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams to keep brokerage clients running without disruption.
• Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.
• Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.

Skills

Technical Support

Customer-facing

Troubleshooting

Incident management

Automation

Cross-functional collaboration

Tools

Cloud platforms

APIs

Trading systems

Job description

Paxos is seeking a Technical Support Engineer to shape global support operations and preempt issues before they affect customers. You will document scalable processes, collaborate with Solutions Engineers for onboarding, and partner with engineering to improve features while maintaining a strong customer focus.

You will work with enterprise clients in trading and liquidity support, coordinate with Asset/Brokerage Ops, and drive proactive improvements across the support function to enable rapid