Technical Support Engineer

Finonex; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Finonex is seeking a Technical Support Engineer to join our Customer Experience team in the United States. You will troubleshoot complex issues, improve internal tools, and deliver outstanding support for our trading platforms and internal systems.

This hands-on role thrives on problem solving, cross‑functional collaboration, and maintaining strong customer relationships. Experience with B2B technical support, on‑call rotations, and familiarity with Jira/Azure DevOps, SQL, and cloud environments

Qualifications

• Proven experience in B2B technical support or equivalent military tech.
• English fluency (written and spoken).
• Experience with ticketing and project management systems (Jira, Azure DevOps - advantage).
• Experience with CRM platforms (Microsoft Dynamics 365 - advantage).
• Strong troubleshooting skills with logs (ElasticSearch, Coralogix, Grafana - advantage).
• Familiarity with SQL queries and databases (MySQL, MongoDB).
• Experience with Windows environments (Active Directory, Command-line).
• Ability to work Monday to Friday and to be part of an on-call rotation (off-hours/weekends).
• Ability to work independently and under pressure.

Responsibilities

• Troubleshoot and resolve complex technical issues across our products
• Research, analyze, and escal ...
• Provide top-quality support to B2B clients and internal users
• Follow standard procedures for proper escalation of unresolved issues and other customer's needs to the appropriate internal teams
• Build and maintain strong customer relationships
• Contribute to documentation and internal knowledge base articles
• Stay up to date with company products and tools to support requests in the best possible way

Skills

Scripting

AWS

API methodologies

BSc Computer Science

Education

Bachelor of Sciences in Computer Science

Tools

Jira

Azure DevOps

Microsoft Dynamics 365

ElasticSearch

Coralogix

Grafana

MySQL

MongoDB

Active Directory

Job description

Finonex is looking for a talented Technical Support Engineer to join our Customer Experience team.

You'll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.

Within our B2B2C model, you'll collaborate directly with brokers' stack holders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.

This is a hands-on, technical support role in a fast-paced environment -- perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.

Responsibilities

• Troubleshoot and resolve complex technical issues across our products
• Research, analyze, and escal ...
• Provide top-quality support to B2B clients and internal users
• Follow standard procedures for proper escalation of unresolved issues and other customer's needs to the appropriate internal teams
• Build and maintain strong customer relationships
• Contribute to documentation and internal knowledge base articles
• Stay up to date with company products and tools to support requests in the best possible way

Requirements and Experience

Proven experience in B2B technical support, or equivalent military tech experience

Ability to work Monday to Friday and to be part of an on-call rotation (off-hours/weekends)

Experience with ticketing and project management systems (Jira, Azure DevOps - advantage)

Experience with CRM platforms (Microsoft Dynamics 365 - advantage)

Deep understanding in troubleshooting system logs (ElasticSearch, Coralogix, Grafana - advantage)

familiarity with SQL queries & database structures (MySQL, MongoDB)

Experience with Windows environments (Active directory, Command-line)

Passion for troubleshooting, ability to come up with outside-of-the-box solutions for uncommon issues

Can work independently and under pressure

Ability to prioritize tasks in a fast-moving environment

A strong team player who helps others navigate challenging technical problems

Fluent English (both written and spoken)

Skills

• Scripting knowledge & experience (Powershell, Python)
• familiarity with Cloud environments (AWS)
• familiarity with API methodologies (Auth methods, JSONs)
• Bachelor of Sciences in Computer Science