Hybrid Technical Support Engineer – FinTech SaaS Platform

FloQast; Chicago (IL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Family Forming benefits

Life & Disability Insurance

Unlimited Vacation

Job summary

FloQast is hiring a Technical Support Engineer to unblock customers of the Accounting Transformation Platform. You will troubleshoot issues, perform backend work, and collaborate with engineering, product, and education teams. The role emphasizes hands-on problem solving and knowledge sharing.

The position requires 2+ years in technical support, strong communication, and the ability to handle L1–L3 cases across SaaS products. Office presence is required three days per week.

Qualifications

• 2+ years in Technical Support, IT, or related field.
• Ability to troubleshoot with empathy and clear communication.
• Comfort with evolving product features and cross-functional work.

Responsibilities

• Own support cases and deliver clear solutions via email and screen share.
• Troubleshoot errors, identify root causes, and unblock customers.
• Perform backend configuration, data transforms, migrations as needed.
• Handle L1–L3 cases with SME specialization and knowledge sharing.
• Develop SME expertise and contribute to knowledge base articles.
• Collaborate in standups and cross-functional meetings to drive resolution.

Skills

Technical Support

Customer empathy

Critical thinking

Technical aptitude

Communication skills

Cross-functional collaboration

Ticketing systems

Education

Degree in information systems/information technology/business

Tools

Zendesk

Salesforce

JIRA

Job description

FloQast is hiring a Technical Support Engineer to unblock customers of the Accounting Transformation Platform. You will troubleshoot issues, perform backend work, and collaborate with engineering, product, and education teams. The role emphasizes hands-on problem solving and knowledge sharing.

The position requires 2+ years in technical support, strong communication, and the ability to handle L1–L3 cases across SaaS products. Office presence is required three days per week.