Trading Floor Tech Support Engineer

Millennium; Houston (TX); Presencial; USD 100.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Descripción de la vacante

Millennium is seeking an experienced IT support professional to serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end-user experience across desktop technology, Windows environments, Office 365, mobile devices, VDI and Citrix.

You will troubleshoot issues on market data platforms such as Bloomberg, LSEG Workspace and ICE, manage incidents, problems and changes in ServiceNow, and support trading floor operations including

Formación

• 5+ years of progressive technical support experience in an enterprise environment.
• Strong knowledge of Windows environments, Office 365, mobile devices, VDI and Citrix.
• Familiarity with ITIL frameworks and incident, problem and change management.

Responsabilidades

• Serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end-user experience.
• Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations.
• Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution.
• Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement.
• Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution.
• Partner with cross-functional teams on firmwide technology initiatives, while adhering to ITIL best practices across CMDB, incident management, change management, and quality metrics.
• Assist with server and data center support as needed, while continuing to build technical knowledge and strengthen support capabilities.

Conocimientos

Customer service

Communication

Problem-solving

Team collaboration

Adaptability

Educación

Bachelor's degree in Computer Science or IT

Herramientas

ServiceNow

Active Directory

Exchange

Citrix

Bloomberg LSEG ICE platforms

Descripción del empleo

Millennium is seeking an experienced IT support professional to serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end-user experience across desktop technology, Windows environments, Office 365, mobile devices, VDI and Citrix.

You will troubleshoot issues on market data platforms such as Bloomberg, LSEG Workspace and ICE, manage incidents, problems and changes in ServiceNow, and support trading floor operations including