Trade Floor Support Engineer

Millennium; New York (NY); On-site; USD 100,000 - 175,000; Full time

Job summary

Millennium is seeking a senior IT support professional to join the Trade Floor Support team in New York. You will be the primary technology contact for trading business units, delivering rapid, end‑user oriented support across desktop tech, Windows environments, Office 365, VDI, and Citrix.

You’ll troubleshoot market data platforms and integrate with vendor tools to maintain business continuity. You will manage incidents through ServiceNow, coordinate changes, and support day‑to‑day operations

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of progressive technical support experience in an enterprise environment, preferably financial services.
• Strong experience supporting Windows environments, Office 365, mobile devices, and end‑user desktop tech.

Responsibilities

• Serve as a primary technology contact for trading business units, delivering responsive support and ensuring a seamless end‑user experience.
• Provide hands‑on technical support across desktop technology, Windows environments, Office 365, mobile devices, VDI and Citrix.
• Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, plus Excel plug‑ins and API integrations.
• Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status and resolution.
• Support trading floor operations, including adds, moves, changes, remote access tools, and day‑to‑day user enablement.

Skills

Customer service

Communication

Problem solving

Ownership

Night/weekend shifts

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ServiceNow

Active Directory

Exchange

Citrix

VDI

Job description

About Millennium

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.

About Millennium

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors. Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.

Meet the Team

Core to the health and growth of our business, Millennium’s Information Technology organization supports a flexible, scalable technology environment powered by advanced proprietary systems and the continued development of next‑generation analytical and trading capabilities. Within this organization, the Trade Floor Support team partners directly with front‑office users to deliver responsive, high‑touch technology support across trading floor systems, end‑user platforms, market data tools, and related infrastructure in a fast‑paced, business‑critical environment.

What You’ll Do

• Serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end‑user experience


• Provide hands‑on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix


• Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug‑ins and API integrations


• Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution


• Support trading floor operations, including adds, moves, changes, remote access tools, and day‑to‑day user enablement


• Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution


• Partner with cross‑functional teams on firm‑wide technology initiatives, while adhering to ITIL best practices across CMDB, incident management, change management, and quality metrics


• Assist with server and data center support as needed, while continuing to build technical knowledge and strengthen support capabilities

What You Bring

• 5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations


• Bachelor’s degree in Computer Science, Information Technology, or a related field


• Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end‑user desktop technologies


• Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity


• Familiarity with ITIL frameworks and hands‑on experience using tools such as ServiceNow for incident, problem, and change management


• Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling


• Strong customer service, communication, and problem‑solving skills, with the ability to prioritize effectively and perform under pressure in a fast‑moving environment


• Proactive, collaborative approach with a strong sense of ownership; availability for night and weekend shifts and light travel to branch offices

The estimated base salary range for this position is $100,00 to $175,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.