Senior Trading Floor IT Support Engineer

Millennium; New York (NY); Presencial; USD 100.000 - 175.000; Jornada completa

Descripción de la vacante

Millennium is seeking a senior IT support professional to join the Trade Floor Support team in New York. You will be the primary technology contact for trading business units, delivering rapid, end‑user oriented support across desktop tech, Windows environments, Office 365, VDI, and Citrix.

You’ll troubleshoot market data platforms and integrate with vendor tools to maintain business continuity. You will manage incidents through ServiceNow, coordinate changes, and support day‑to‑day operations

Formación

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of progressive technical support experience in an enterprise environment, preferably financial services.
• Strong experience supporting Windows environments, Office 365, mobile devices, and end‑user desktop tech.

Responsabilidades

• Serve as a primary technology contact for trading business units, delivering responsive support and ensuring a seamless end‑user experience.
• Provide hands‑on technical support across desktop technology, Windows environments, Office 365, mobile devices, VDI and Citrix.
• Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, plus Excel plug‑ins and API integrations.
• Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status and resolution.
• Support trading floor operations, including adds, moves, changes, remote access tools, and day‑to‑day user enablement.

Conocimientos

Customer service

Communication

Problem solving

Ownership

Night/weekend shifts

Educación

Bachelor's degree in Computer Science or Information Technology

Herramientas

ServiceNow

Active Directory

Exchange

Citrix

VDI

Descripción del empleo

Millennium is seeking a senior IT support professional to join the Trade Floor Support team in New York. You will be the primary technology contact for trading business units, delivering rapid, end‑user oriented support across desktop tech, Windows environments, Office 365, VDI, and Citrix.

You’ll troubleshoot market data platforms and integrate with vendor tools to maintain business continuity. You will manage incidents through ServiceNow, coordinate changes, and support day‑to‑day operations