Trading Floor Desktop Support Engineer: VDI & End-User Tech

Mondrian Alpha; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Mondrian Alpha, a leading hedge fund, seeks a Desktop Engineer to support the New York office. You will own the end-user tech and VDI environment, delivering hands-on support to traders, PMs, VIPs, and global teams.

You will administer Windows 10/11, optimize Citrix/VMware Horizon VDI, and assist with trading floor hardware. Strong PowerShell scripting will improve efficiency and incident handling on a fast-paced trading floor.

Qualifications

• 2-8 years of end-user support experience in a demanding, high-performance environment.
• Experience supporting traders/portfolio managers is highly desirable.
• Experience with Windows 10/11 enterprise environments and global offices.
• Proficiency with VDI infrastructure and trading floor hardware.

Responsibilities

• Administer and support Windows 10/11 across global offices.
• Manage and optimize VDI infrastructure (Citrix Virtual Apps & Desktops / VMware Horizon).
• Support trading floor hardware and Bloomberg terminals and low-latency connectivity.
• Handle incidents and requests via ServiceNow or similar ITSM platforms.
• Develop PowerShell scripts to automate tasks and improve efficiency.

Skills

End-user support

Windows administration

VDI administration

ITSM

PowerShell

Trading floor support

Bloomberg Terminal

Tools

Citrix Virtual Apps & Desktops

VMware Horizon

ServiceNow

Job description

Mondrian Alpha, a leading hedge fund, seeks a Desktop Engineer to support the New York office. You will own the end-user tech and VDI environment, delivering hands-on support to traders, PMs, VIPs, and global teams.

You will administer Windows 10/11, optimize Citrix/VMware Horizon VDI, and assist with trading floor hardware. Strong PowerShell scripting will improve efficiency and incident handling on a fast-paced trading floor.