Trading Floor Desktop Support Lead

Cognizant; Mission (CA); On-site; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Desktop Support Engineer in San Francisco, CA to provide technical and operational support for traders and front-office users, ensuring high availability of trading apps and market data platforms.

You will troubleshoot issues across trading applications, market data feeds, desktops, laptops, and multi-monitor workstations, with onsite and remote support in a fast-paced environment. Priority is SLA-driven incident management and cross-team coordination.

Qualifications

• Proven ability to support Windows and Mac devices in a fast-paced trading environment.
• Familiarity with Active Directory, Citrix, and Microsoft 365.
• Experience using IT service management tools (ServiceNow, Remedy).
• Strong communication and stakeholder management skills.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications and market data platforms.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Skills

Windows support

Mac support

Active Directory

ITSM tools

Communication

Trader/Front Office support

Tools

ServiceNow

Remedy

Citrix

Microsoft 365

Job description

Cognizant is seeking a Desktop Support Engineer in San Francisco, CA to provide technical and operational support for traders and front-office users, ensuring high availability of trading apps and market data platforms.

You will troubleshoot issues across trading applications, market data feeds, desktops, laptops, and multi-monitor workstations, with onsite and remote support in a fast-paced environment. Priority is SLA-driven incident management and cross-team coordination.