Senior Desk Top Support

Selby Jennings; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

A leading hedge fund is seeking a Senior Desktop Engineer in Chicago, IL. This role involves providing global end-user support and enhancing desktop infrastructure. The ideal candidate will have 5-10 years of experience in the financial industry, possess strong troubleshooting skills, and demonstrate exceptional problem-solving and communication abilities. This position requires managing technologies related to Office 365, Windows, and virtual desktops, aiming for operational excellence in a fast-paced environment.

Qualifications

• 5-10 years of end-user support experience within the financial industry.
• Outstanding customer service skills with strong written and verbal communication.
• Expertise supporting remote users, mobile devices, and modern desktop infrastructure.
• Strong troubleshooting across hardware, software, networking, and collaboration tools.
• Knowledge of scripting/automation (PowerShell) or packaging tools is advantageous.

Responsibilities

• Provide global end-user, desktop, and executive support across on-site and remote teams.
• Support Office 365 applications, Windows 10/11, and key desktop infrastructure.
• Manage Active Directory, Exchange Online, and VDI/virtual desktop platforms.
• Troubleshoot market data applications, VPN/VDI connectivity, and basic network issues.
• Oversee device inventory, asset management, and onboarding/offboarding processes.

Skills

Problem-solving ability

Communication skills

Attention to detail

Multitasking in a high-pressure environment

AD/Exchange Online

PowerShell scripting

Tools

Active Directory

Exchange Online

PowerShell

Job description

Role Overview

Our client, a leading hedge fund, is looking for a Senior Desktop Engineer to deliver high‑quality global end‑user support, enhance a mission‑critical desktop environment, and drive operational excellence across a fast‑paced, technology‑driven organisation.

This role will focus on three high‑impact areas:

• Ensuring seamless end‑user support across global offices, remote setups, and executive teams
• Managing and optimising core desktop, VDI, and collaboration technologies
• Enhancing system reliability, processes, and user experience in a high‑performance trading environment

The optimal candidate will be an energetic self‑starter with a diverse technical background and a passion for continuous learning. They will also demonstrate:

• Exceptional problem‑solving ability and strong communication across technical and non‑technical users
• A process‑driven mindset with meticulous attention to detail
• The ability to work independently while multitasking in a high‑pressure environment

Key Responsibilities

• Provide global end‑user, desktop, and executive support across on‑site and remote teams
• Support Office 365 applications, Windows 10/11, and key desktop infrastructure
• Manage Active Directory, Exchange Online, and VDI/virtual desktop platforms
• Troubleshoot market data applications, VPN/VDI connectivity, and basic network issues
• Oversee device inventory, asset management, and support onboarding/offboarding processes

Requirements

• 5-10 years of end‑user support experience within the financial industry
• Outstanding customer service skills with strong written and verbal communication
• Expertise supporting remote users, mobile devices, and modern desktop infrastructure
• Strong troubleshooting skills across hardware, software, networking, and collaboration tools
• Knowledge of scripting/automation (PowerShell) or packaging tools is highly advantageous